We asked you to submit your questions on all things water treatment to the experts at Sentinel! You sent in the problems and Dr Graham Hancock provided the solutions via our Twitter Q&A!  

If you missed out on the event, here’s a round up of the questions and answers, which you might find super handy for your work!

How do installers benefit from providing water treatment as part of their services?

Best practice results in less chance of breakdown and fewer call-backs, ultimately happy customers recommending you to others. Best practice treatment of #CleanProtectMaintain will ensure a healthy system. Click this link to find out more.

What products work best to control corrosion in central heating systems?

Simple! Sentinel X100 Inhibitor, which is engineered to handle today’s modern multi-metal systems. 

What is the difference between deionisation and filtration?

Deionisation removes all soluble components in water e.g. salts. Filtration removes insoluble components e.g. magnetite or sand.

Do homeowners take water treatment as seriously as they should?

The general public has certainly become more aware over recent years due to boiler manufacturers becoming stricter on warranties, as they may become invalid if the system is found to be very dirty and not properly cleaned and inhibited.

What options do we have to protect against the effects of limescale?

Traditional salt based water softeners are popular. However, our Electrolytic SESI Scale Reducer is a popular alternative. SESI offers whole house protection with a single unit and is available from merchants.

Can the Sentinel System Filter be used on systems with plastic pipework?

Our brass filter can be used on a system with plastic pipework. However, be aware of the units’ compression fittings that will need appropriate adaptors. The weight of the unit will need to be considered on installation. Same applies to most filters.

Is it safe to empty central heating water down a drain?

In a domestic property it is safe to empty central heating water containing Sentinel products down the foul drain.

Is there a difference in the effects of hard or soft water on a heating system?

Easy one. Hard water can result in limescale that can restrict water flow. Soft water tends to be more corrosive on system metals.

A lot of my customers have old systems. Which of your products is better for older domestic systems?

We recommend Sentinel X400 which is engineered specifically to handle older systems (6 months +) that suffer from radiator cold spots. X400 can be left in the system for up to 3-4 weeks. Our X800 cleaner also does a great job when time is an issue. If guidance is needed for selecting the right Sentinel chemical use our product selector.

What are the consequences of poor water quality?

Boiler failure, poor heating, system and boiler noise, leaks, unsatisfied homeowners to name a few. Research found that 87% of boiler breakdowns were in systems with insufficient water treatment Finally, sludge in a system can reduce efficiency by 3% which is sufficient to drop a SEDBUK A rated boiler down to a band B.

Is there #training available for #installers who offer water treatment services?

We offer comprehensive support to installers via our website and team of experts in the field. We offer items such as sales support leaflets and partner packs with quick reference material to make water treatment easy

What considerations are needed for commercial systems vs domestic systems?

Major difference is size but the same problems exist and can be solved using the Sentinel commercial range.