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Aishleen Davies

North West’s Phil Metcalf takes top spot at national Heating Installer Awards

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Following hundreds of entries, a judging day where a panel of industry experts whittled down the entries, a peer-reviewed technical challenge and a record public vote, the winners of the Heating Installer Awards 2020 have been announced.

Phil Metcalf, of Phillip Metcalf Cooling and Heating Services, was crowned the national winner during an exciting reveal video streamed online as part of InstallerFESTIVAL. Representing the North West and based in Lancaster, Phil impressed the judges and the public with his attention to detail and positive impact his work has had on customers. Phil was closely followed by the national runner up, Todd Glister of Glister Services.

Ryan Carlton from Cleethorpes scooped the first ever Rising Star prize having impressed with his commitment to learning and his positive and calm approach when faced with issues. The Rising Star award was introduced this year especially for budding apprentices to recognise those who are still in training but are already working hard to achieve high standards.

Last but by no means least the Most Sustainable Installer award, which recognises those who are doing everything they can to minimise the impact of their work on the environment, went to Jonathan Coyle from Harvest Cornwall. The judges commented on Jonathan’s clear and evident commitment to sustainability in everything he does, from growing his own food for team meetings and using recycled rainwater in the office, to the advice and sustainable service he provides customers.

Sponsored by Danfoss, Glow-worm, Polypipe and Stelrad, and supported by professional trade body CIPHE and Installer Magazine, the annual awards scheme celebrates the achievements and raises the credibility of plumbers and heating installers who deliver top quality work and excellent customer service on a daily basis, showcasing the superstars of the industry who often go unnoticed.

An interview with all the winners will be recorded and streamed on this website over the coming weeks so watch this space for their exclusive reaction to their fantastic achievement! For further information about the Heating Installer Awards and to register interest for next year’s awards, please visit www.heatinginstallerawards.co.uk.

YOUR GUIDE TO ENTERING THE HEATING INSTALLER AWARDS

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The Heating Installer Awards is back for a fifth year and in 2020 we’re expecting more entries than ever. To help you stand out from your competition, we’ve pulled together some tips to help you write a really top-notch entry.

Be proud

In the past, some installers have said they feel like they’re bragging when filling in the entry, something that doesn’t come naturally to them. When we speak with a lot of people, they feel like they haven’t done any work worth shouting about but this is just because they perform above and beyond every day! In our experience, heating installers seem quite humble, but this is your chance to really show how great you are without worrying about showing off.

Be detailed

The more information you can give us, the better. The greater detail you go into, the better position the judges will be in to understand exactly why you should make the shortlist. So setting aside enough time to fill in the entry form is important. We would recommend half an hour to an hour to really give justice to the great work carried out. Don’t be afraid to go into lots of technical details; the judges are all experts in their fields so your entries will be understood and very much appreciated. Don’t worry about your entry being too long just give us all the information you can and we’ll help cut it down if necessary.

Examples

The most important part of the entry is an example of your good work. You should showcase a project you’ve worked on that you’re particularly proud of or that was a great engineering feat. In the past, we’ve heard about all sorts, from installers saving people from having no heating or hot water on Christmas Day, to those who have used pioneering techniques never before seen in the UK, so there really is a wide range of examples possible for this section. Also feel free to include more than one example or submit more than one entry if you have a number of projects you’re proud of!

Use the HIA team

If you aren’t comfortable with writing, or don’t have the time to sit down and fill in an entry, this shouldn’t stop you from entering. The team at the Heating Installer Awards is happy to take entries over the phone – we’ll type up all the information you give us and input it into an entry form for you. Whether you’re sat down at home in the evening, or driving to your next job at 7am, we’ll work around the day and time that suits you.

Pictures

A picture tells a thousand words and this is definitely true with the Heating Installer Awards. Make sure that you take a picture when working on any jobs your do. Not only can you use them to market yourself, but they’re great supporting evidence when working on your entry for the awards.

Reviews

If you want to strengthen your entry, you could add in a review from the customer. This third party endorsement can really help strengthen an entry. These can come from homeowners, businesses, third party suppliers or a main contractor that hired you. If you aren’t comfortable with contacting people for a referral then you could just provide contact details and the Heating Installer Awards team will get in touch with them on your behalf.

Why, why, why!

When filling in your entry, try and explain why you did things every step of the way. When telling us what products you used for an project, add a sentence to explain why, as sometimes, even without thinking about it, installers use products and applications in innovative ways that can revolutionise the industry.

You can enter the Heating Installer Awards 2020 here by filling in the short form or calling us on 0161 8711188. To hear more about the Heating Installer Awards and to find out some exciting developments this year, follow @HIAwards on Twitter and Instagram.

STELRAD FEATURES IN ‘MADE IN BRITAIN’

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Stelrad Radiators featured in the latest series of ITV4 series ‘Made in Britain’.

‘Made in Britain’ follows the production process of iconic British Brands from raw materials to finished product, showing viewers how everyday objects and products are manufactured – highlighting the specialist equipment that is needed to ensure the products make it to the customer in pristine condition. The core audience of the programme is 25-44 year old males and as well as being seen on ITV4 at 8pm on Tuesdays, repeating on Sundays, it is anticipated that the series will be sold internationally again this year, spreading the good news about Stelrad Radiators right around the globe in a wide range of languages!

“We’re delighted to have been asked to feature in this series,” says Marketing Communications Manager Sarah Baker. “We’re very proud of what we do and that we do it here in Britain. We think the process of manufacturing radiators is fascinating and know from the trips we take visitors on around the factory that they too find the whole process fun to watch and learn about so being in front of an audience of potentially millions makes what we do even more worthwhile!”

STELRAD RADIATORS LAUNCHES INSTALLER LOYALTY CLUB

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Stelrad recently launched its Loyalty Club Portal to say a big thank you to its loyal customer base. It’s been up and running for a couple of months and the number of installers signing up is accelerating week on week.

Installers can join the Stelrad Loyalty Club at www.stelrad.com/Loyalty, by calling 0844 543 6200 or they can contact their local Brand Specialist through their local merchant for more information. Once joined, installers will be sent regular emails with their points total and find out about new products and promotions before anyone else.

Points can be claimed for purchasing qualifying premium and designer radiators and workwear and work-related items.

“We’ve been contemplating what else we might be able to do to show our gratitude to installers and the result is the new Stelrad Loyalty Club,” says Head of Marketing Chris Harvey. He continues “It’s a simple concept – installers buy our products, they register as members of the Stelrad Loyalty Club, they upload their invoices for the products they have bought and in return they get 10 points for every £100 they spend. They can redeem their points for rewards in the rewards catalogue, choosing from branded clothing and similar items or they can save the points and exchange them for product if they prefer.

“We really hope installers will welcome this attempt to give something back to them. The rewards include things like fleece jackets, tee shirts and trousers, even hand towels to take on jobs with you – all things that will be helpful in day-to-day jobs across the country. Take a closer look at the website and see for yourself and sign up whilst you’re there!”

From the 4th-8th November there will be double points to Loyalty Club registered installers on Vita and Softline Concord radiators and from 18th-22nd November there will be double points on Premium Panel radiators – that’s Deco, Plan and Concept radiators!

Full details of the Stelrad Radiator range can be found at www.stelrad.com. You can call for brochures and information on 0844 543 6200 or email marketing@stelrad.com. Alternatively, you can also see regular updates from Stelrad on Twitter @Stelrad and Facebook @StelradRadiators.

To the Busy Man in the Van

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Danfoss is on a mission to make installer life easier on September 2nd, Danfoss launches a dedicated website designed to make life easier for busy heating professionals. Installer Life is an easier route for installers to solve any queries when out on a job, and at the end of a working day, online games and fun puzzles will help them de-stress.

The first version of the website will be released in September 2019, and we are inviting all installers to give it a try and see what a difference it can make when choosing and fitting Danfoss domestic heating controls. As well as being a go-to online product resource, the new web site features training modules and helpful YouTube videos as well as puzzles and competitions for installers to enjoy during their downtime. Specially designed by Danfoss to make life easier for busy heating professionals, Installer Life can be accessed anytime, anywhere using a smartphone, tablet or desktop computer.

Always at your fingertips

“Installer Life is an exciting new concept in digital customer support,” explains Gareth Ash, Marketing & Technical Support Manager: “We have applied our extensive knowledge of working with domestic installers over many years to create an online encyclopaedia featuring selected residential Danfoss offerings,” he says. “With just a few clicks, installers can find the latest product data sheets, online training, links to our helpful ‘How To’ videos on YouTube and much more.”

The website also includes a new Product Finder tool with product comparison tables covering a selected range of residential Danfoss products from programmable room thermostats to thermostatic radiator valves, to burner and floor heating components. “Finding the right product information and support online can be surprisingly difficult. This tool is a new way of making product data available to installers and together with the installers we will ensure that the content evolves over time. The Product Finder shows individual products and models alongside their specific features and benefits. Being able to compare each offering at a glance makes it much easier for installers to choose the right product for their customers,” Gareth adds.

Start using it straight away

The Danfoss Installer Life website is already online in a preview version, and you can go online and sign up for the full release straight away. Summing up, Gareth says: “We know our customers are busy people who need information fast and without fuss. Installer Life is all about meeting that need with useful information, and online games to help installers de-stress at the end of a working day.”

For more information visit installer.danfoss.co.uk and enjoy the new video featuring real-life installers in the leading roles.

The winner of the Heating Installer Awards 2019 is…

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Following hundreds of entries, a judging day where a panel of industry experts whittled down the entries, a peer-reviewed technical challenge and a huge public vote, the winner of the Heating Installer Awards 2019 has been decided.

Tony Dumble of Unequaled Heating was announced as the national winner during a presentation at industry trade show, Installer2019, on 8th May 2019. Representing the South East, Tony impressed the judges and the public with flawless craftsmanship, smart problem-solving and high attention to detail. Tony was closely followed by the national runner up, Grant Gundelfinger of Mayfly Group Ltd from Yorkshire.

Sponsored by Danfoss, Geberit, Glow-worm, Polypipe and Stelrad, and supported by media partner Installer Magazine, the annual awards scheme celebrates the achievements and raises the credibility of plumbers and heating installers who deliver top quality work and excellent customer service on a daily basis, showcasing the superstars of the industry who often go unnoticed. In addition to industry-wide recognition, Tony scooped amazing prizes at both the national and regional stages of the competition, including an Apple watch, a Dash Cam and a money-can’t-buy trip to the Danfoss HQ in Denmark. Previous winners have also noted a significant increase in business after their award win, meaning that Tony can now look forward to a busy few months.

Speaking of his accomplishment, Tony said: “It has been a tough competition this year and I’m absolutely over the moon to have won. There is so much out there now, so much good quality work, so to be recognised for mine is fantastic. I’ve been chatting to some of my colleagues about the Danfoss trip and that’s a prize I’m definitely looking forward to.”

Runner up, Grant Gundelfinger said: “I’m chuffed to have won for Yorkshire, I’m still blown away by that so to now be runner up in the UK is brilliant. It’s hard to express what it means, when you’re up against such professionals it’s really an honour to get this recognition. To be announced as the runner up really gives me the confidence to say yes, I belong.”

The Heating Installer Awards 2020 will open for entries later this year with exciting developments set to be announced soon. For further information and to register interest for next year’s awards, please visit www.heatinginstallerawards.co.uk, follow us on Twitter @HIAwards, Instagram @heatinginstallerawards and Facebook @HeatingInstallerAwards, and keep an eye on the hash tag #TurnUpTheHeat.

THE HEATING INSTALLER AWARDS ANNOUNCES 2019 REGIONAL WINNERS

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Following an intense judging day which saw the best talent within the plumbing and heating industry shortlisted to just 11 outstanding installers, the regional winners of the industry famous Heating Installer Awards have been revealed for 2019.

The standard of entries this year was higher than ever before but after hours of tough deliberations, the regional winners can be announced as:

  • North West – Andrew Beatty, Greenfields Heat & Power Ltd
  • North East – Jason Enright, Enright Environmental Ltd
  • Yorkshire – Grant Gundelfinger, Mayfly Group Ltd
  • South West – Marc Smith, GHS
  • South East – Tony Dumble, Unequaled Heating
  • Scotland – Stuart Sugden, Sugplumb Ltd
  • Wales – Steven Calvert, S Calvert Plumbing & Heating
  • East of England – Mark Partridge, Bright Green Renewables Ltd
  • Northern Ireland – Ian Steenson, ALL IN ONE Plumbing Service
  • East Midlands – Glen Wakeling, Heatspec (East Midlands) Ltd
  • West Midlands – Craig Shaw, Precise Plumbing Services

These 11 regional winners will now go through to the final stage, which involves a peer-reviewed technical challenge and a public vote. The finalists scores for these combined with the judges scores will decide the national winner, who will be announced at Installer2019.

Representatives from the awards sponsors – Danfoss, Geberit, Glow-worm, Polypipe and Stelrad – as well as the media partner Installer magazine, reviewed the entries on exceptional service, logical reasoning and positive outcomes, at the judging day which was held at Glow-worm’s HQ in Belper. The panel was also joined by previous Heating Installer Awards winners Shaun Scott, Peter Booth and Dennis Hollingworth.

Each of the winners selected demonstrated a desire to go to great lengths in order to deliver incredible levels of service for their customers, using innovative solutions that improve the quality of life for people and businesses across the UK.

Commenting on the awards, last year’s winner Shaun Scott said: “It was brilliant to be involved in the judging day and read about the fantastic work that is being done across the industry by so many talented installers.

“I have loved being the Heating Installer Awards champion – it has had a real impact on my business, so I’m excited for all of this year’s regional finalists! I hope that everyone within our industry shows them all the support they deserve and helps them celebrate the great work they are doing.”

To show your support for the industry and vote for who you think deserves to be crowned the national winner of the Heating Installer Awards 2019, visit here where you can also find out more about all of the regional winners. Voting closes on 24th April 2019.

STELRAD RADIATORS LAUNCHES INSTALLER LOYALTY CLUB

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Stelrad Radiators has for many years been providing its customers with a selection of quality products that are popular with merchants, specifiers and installers, but for the first time in its history, Stelrad has launched its Loyalty Club to say an even bigger thank you to its loyal customer base.

“We’ve been contemplating what else we might be able to do to show our gratitude to installers and the result is the new Stelrad Loyalty Club,” says Head of Marketing Chris Harvey. He continues “It’s a simple concept – installers buy our products, they register as members of the Stelrad Loyalty Club, they upload their invoices for the products they have bought and in return they get 10 points for every £100 they spend. They can redeem their points for rewards in the rewards catalogue, choosing from branded clothing and similar items or they can save the points and exchange them for product if they prefer.”

Installers can join the Stelrad Loyalty Club at www.stelrad.com/LoyaltyClub, by calling 0844 543 6200 or they can contact their local Brand Specialist for more information. Once joined, installers will be sent regular emails with their points total and find out about new products and promotions before anyone else.

Points can be claimed for purchasing qualifying premium and designer radiators and workwear. As a special introductory bonus, installers will receive double points if they purchase a Vita or Softline Silhouette in January.

“We really hope installers will welcome this attempt to give something back to them,” said Chris Harvey. “The rewards include things like Fleece jackets, tee shirts and trousers, even hand towels to take on jobs with you – all things that will be helpful in day-to-day jobs across the country. Take a closer look at the web site and see for yourself and sign up whilst you’re there!”

Full details of the Stelrad Radiator range can be found at www.stelrad.com. You can call for brochures and information on 0844 543 6200 or email marketing@stelrad.com. Alternatively, you can also see regular updates from Stelrad on Twitter @Stelrad and Facebook @StelradRadiators.

STELRAD VITA SERIES ROADSHOW – COMING TO A MERCHANT NEAR YOU!

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The successful Stelrad Vita Series Roadshow is back into gear for 2019 and coming to a merchant near you. The fully fitted out training van is giving installers up and down the country the opportunity to get to know the Vita Series which has transformed radiator buying in the UK.

A series of events has been planned from now through to May so far, with further dates to be announced as the year progresses. The visits will be co-ordinated by the local Stelrad Brand Specialist and see the training van parked in the car park outside the merchants, offering installers the chance to get up close and personal with the Vita Series range of radiators, whilst enjoying a few treats.

The Vita Series is made up of fifteen expertly selected radiators, offering value and design options to suit every budget and taste. It features simple and transparent pricing, using published trade prices so that installers can purchase the products and recommend the best quality solutions to their customers, at known, affordable prices.

“We’re conscious that some installers and plumbers are persuaded by the lower quality products available to them online and via non-specialist outlets,” says Stelrad’s Head of Marketing, Chris Harvey, “but now, with the Vita Series you can have a market leading Stelrad branded radiator from a merchant branch near you. You can now choose the best in terms of quality and value.”

The Stelrad Vita Series comprises of the Vita Compact, the Vita Eco for those wanting an energy saving option, the Vita Silhouette, Vita Deco, Vita Deco Concept, Vita Column and Vita Column Concept for those wanting a designer radiator look, to Vita Plan and Vita Plan Concept – a flat faced, smooth fronted design and finally, the Vita Ultra – with bespoke colour finishes available. There are also the Vita Compact Vertical, Vita Deco Vertical and Vita Plan Vertical for those looking for a stylish choice in a smaller space.

The Vita Series Roadshow will be coming to merchants in the North West and across Wales in February, the South West and South East in March, South and East London and East Anglia in April and Scotland and the North in May.

You can see these and the other excellent Stelrad models by heading for the Stelrad website at www.stelrad.com, you can call for brochures and information on 0844 543 6200, or email marketing@stelrad.com . You can follow Stelrad on Twitter @Stelrad or on Facebook at www.facebook.com/StelradRadiators.

INSTALLER MAGAZINE Q&A SESSION ON THE HEATING INSTALLER AWARDS

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As you know, there are a few days left until the Heating Installer Awards deadline, and we want to make sure that installers are getting involved for all of the right reasons! With this in mind, we sat down with our media partner, Installer Magazine, to discuss everything #HIAwards. We spoke with Joe Sharpe, Installer’s online editor, about why Installer partners with the awards, what advice he would give installers, why installers should enter and what his favourite part of the awards is. Here is what he had to say…

  1. Why do you partner with the Heating Installer Awards?

There’s a lot of hard work that goes into being a heating and plumbing engineer, and I feel like a lot of installers don’t realise what a great job they do. They have to have the technical skills, business acumen and be the first-port-of call for their customers, so they really are on the front line of the industry. The work they do is really important to people’s lives, keeping homes warm and water flowing. We want to help shine a light on this, and the Heating Installer Awards is the perfect way to do that.

  1. What’s your top piece of advice for installers starting out in the industry?

My advice is to learn as much as possible. Book on to manufacturer training courses to really get to grips with products, read trade magazines and come to the shows to expand your knowledge, and look into business courses to help you with things like quoting, invoicing and cash flow.

There’s also a great community of installers who are always willing to offer their advice. Social media on Twitter, LinkedIn or in Facebook groups is a great way to expand your contact book.

  1. Why you think that installers should enter the awards?

Installers should enter the awards to be rewarded for the hard work they do every single day. I’ve spoken to all of the previous winners and they’ve been thrilled. The awards has helped them boost their business and increase their great reputation. Plus the money-can’t-buy prizes that are up for grabs can help the winners take their business to the next level.

  1. What is your favourite part of the Awards?

My favourite part is without doubt when the winner is announced live at the Installer Show. I make sure I never know beforehand because I don’t want to ruin the surprise, but it’s always one of the highlights of the day, and it’s great to see all the emotion from the winners. It’s clear it means a lot to them and I’d encourage any installer to get their entry in and get on that winners’ stage at Installer2019.

To hear more about the awards, follow @HIAwards on Twitter or find us on by searching for Heating Installer Awards over on Facebook. For further information on Installer Magazine, please visit www.installeronline.co.uk.