All Posts By

Aishleen Davies

STELRAD RADIATORS LAUNCHES INSTALLER LOYALTY CLUB

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Stelrad Radiators has for many years been providing its customers with a selection of quality products that are popular with merchants, specifiers and installers, but for the first time in its history, Stelrad has launched its Loyalty Club to say an even bigger thank you to its loyal customer base.

“We’ve been contemplating what else we might be able to do to show our gratitude to installers and the result is the new Stelrad Loyalty Club,” says Head of Marketing Chris Harvey. He continues “It’s a simple concept – installers buy our products, they register as members of the Stelrad Loyalty Club, they upload their invoices for the products they have bought and in return they get 10 points for every £100 they spend. They can redeem their points for rewards in the rewards catalogue, choosing from branded clothing and similar items or they can save the points and exchange them for product if they prefer.”

Installers can join the Stelrad Loyalty Club at www.stelrad.com/LoyaltyClub, by calling 0844 543 6200 or they can contact their local Brand Specialist for more information. Once joined, installers will be sent regular emails with their points total and find out about new products and promotions before anyone else.

Points can be claimed for purchasing qualifying premium and designer radiators and workwear. As a special introductory bonus, installers will receive double points if they purchase a Vita or Softline Silhouette in January.

“We really hope installers will welcome this attempt to give something back to them,” said Chris Harvey. “The rewards include things like Fleece jackets, tee shirts and trousers, even hand towels to take on jobs with you – all things that will be helpful in day-to-day jobs across the country. Take a closer look at the web site and see for yourself and sign up whilst you’re there!”

Full details of the Stelrad Radiator range can be found at www.stelrad.com. You can call for brochures and information on 0844 543 6200 or email marketing@stelrad.com. Alternatively, you can also see regular updates from Stelrad on Twitter @Stelrad and Facebook @StelradRadiators.

STELRAD VITA SERIES ROADSHOW – COMING TO A MERCHANT NEAR YOU!

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The successful Stelrad Vita Series Roadshow is back into gear for 2019 and coming to a merchant near you. The fully fitted out training van is giving installers up and down the country the opportunity to get to know the Vita Series which has transformed radiator buying in the UK.

A series of events has been planned from now through to May so far, with further dates to be announced as the year progresses. The visits will be co-ordinated by the local Stelrad Brand Specialist and see the training van parked in the car park outside the merchants, offering installers the chance to get up close and personal with the Vita Series range of radiators, whilst enjoying a few treats.

The Vita Series is made up of fifteen expertly selected radiators, offering value and design options to suit every budget and taste. It features simple and transparent pricing, using published trade prices so that installers can purchase the products and recommend the best quality solutions to their customers, at known, affordable prices.

“We’re conscious that some installers and plumbers are persuaded by the lower quality products available to them online and via non-specialist outlets,” says Stelrad’s Head of Marketing, Chris Harvey, “but now, with the Vita Series you can have a market leading Stelrad branded radiator from a merchant branch near you. You can now choose the best in terms of quality and value.”

The Stelrad Vita Series comprises of the Vita Compact, the Vita Eco for those wanting an energy saving option, the Vita Silhouette, Vita Deco, Vita Deco Concept, Vita Column and Vita Column Concept for those wanting a designer radiator look, to Vita Plan and Vita Plan Concept – a flat faced, smooth fronted design and finally, the Vita Ultra – with bespoke colour finishes available. There are also the Vita Compact Vertical, Vita Deco Vertical and Vita Plan Vertical for those looking for a stylish choice in a smaller space.

The Vita Series Roadshow will be coming to merchants in the North West and across Wales in February, the South West and South East in March, South and East London and East Anglia in April and Scotland and the North in May.

You can see these and the other excellent Stelrad models by heading for the Stelrad website at www.stelrad.com, you can call for brochures and information on 0844 543 6200, or email marketing@stelrad.com . You can follow Stelrad on Twitter @Stelrad or on Facebook at www.facebook.com/StelradRadiators.

INSTALLER MAGAZINE Q&A SESSION ON THE HEATING INSTALLER AWARDS

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As you know, there are a few days left until the Heating Installer Awards deadline, and we want to make sure that installers are getting involved for all of the right reasons! With this in mind, we sat down with our media partner, Installer Magazine, to discuss everything #HIAwards. We spoke with Joe Sharpe, Installer’s online editor, about why Installer partners with the awards, what advice he would give installers, why installers should enter and what his favourite part of the awards is. Here is what he had to say…

  1. Why do you partner with the Heating Installer Awards?

There’s a lot of hard work that goes into being a heating and plumbing engineer, and I feel like a lot of installers don’t realise what a great job they do. They have to have the technical skills, business acumen and be the first-port-of call for their customers, so they really are on the front line of the industry. The work they do is really important to people’s lives, keeping homes warm and water flowing. We want to help shine a light on this, and the Heating Installer Awards is the perfect way to do that.

  1. What’s your top piece of advice for installers starting out in the industry?

My advice is to learn as much as possible. Book on to manufacturer training courses to really get to grips with products, read trade magazines and come to the shows to expand your knowledge, and look into business courses to help you with things like quoting, invoicing and cash flow.

There’s also a great community of installers who are always willing to offer their advice. Social media on Twitter, LinkedIn or in Facebook groups is a great way to expand your contact book.

  1. Why you think that installers should enter the awards?

Installers should enter the awards to be rewarded for the hard work they do every single day. I’ve spoken to all of the previous winners and they’ve been thrilled. The awards has helped them boost their business and increase their great reputation. Plus the money-can’t-buy prizes that are up for grabs can help the winners take their business to the next level.

  1. What is your favourite part of the Awards?

My favourite part is without doubt when the winner is announced live at the Installer Show. I make sure I never know beforehand because I don’t want to ruin the surprise, but it’s always one of the highlights of the day, and it’s great to see all the emotion from the winners. It’s clear it means a lot to them and I’d encourage any installer to get their entry in and get on that winners’ stage at Installer2019.

To hear more about the awards, follow @HIAwards on Twitter or find us on by searching for Heating Installer Awards over on Facebook. For further information on Installer Magazine, please visit www.installeronline.co.uk.

STELRAD Q&A SESSION ON THE HEATING INTSTALLER AWARDS

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As the Heating Installer Awards deadline gets closer, we want to make sure that installers are putting forward their best entry and including all the finishing touches that will impress the judges. We recently sat down with Chris Harvey, Head of Marketing at Stelrad, to discuss what he looks for in an entry, why Stelrad decided to get involved with the awards this year and what advice Chris has for installers. Here’s what he had to say…

1.         Why are you involved in the Heating Installer Awards?

As the leading radiator manufacturer in the UK and a major manufacturer in the heating sector, we’re privileged to know that a huge proportion of heating installers in the country install our radiators on a weekly or even daily basis. So it’s with huge pleasure that we are a lead sponsor of the Heating Installer Awards.

2.            What do you look for in a Heating Installer Awards entry?

Detail, honesty and something ‘different’ – very few people or companies win awards by submitting ‘me too’ type entries. There needs to be a twist, at least one fact that will make your entry stand out from the crowd. Read your entry honestly and ask if you were the judge would you shortlist it for an award… if so, we want you to submit it!

3.            What piece of advice would you give heating installers that are new to the industry?

Winning awards is a great habit to get into. It gives you something to share with potential customers – and will help build credibility in your business. You have to start somewhere. So examine the entry categories and find one that fits your business. Good luck!

4.            Why do you think that heating installers should enter the awards?

It’s strange how some people make fun of awards until they win one! Winning awards is good for the business, good for the people who work with you and can begin to generate media coverage for you in the local press, on local radio and in the trade media. It can also help with recruitment – people like to work for successful businesses. We at Stelrad enter awards on a regular basis for manufacturers and we love winning!

To hear more about the awards, follow @HIAwards on Twitter or find us on by searching for Heating Installer Awards over on Facebook. For further information on Stelrad, please visit www.stelrad.com or call +44 (0) 844 543 6200

FINAL COUNTDOWN TO ENTER THE HEATING INSTALLER AWARDS

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The industry famous Heating Installer Awards is underway, and the countdown is on as entries close on the 8th February.

The scheme calls on tradespeople who go above and beyond for their customers to share their stories, giving installers the chance to show particular standout projects and examples of stellar service.

Sponsored by Danfoss, Geberit, Glow-worm, Polypipe and Stelrad, and media partnered with Installer magazine, the awards are free to enter and offer prizes up to the value of £10,000, including a coveted trip to Danfoss HQ in Denmark, Love2Shop vouchers, an Apple watch, a nextbase 412GW Dash Cam, asbestos training and so much more.

Shaun Scott, Heating Installer Awards winner 2018, spoke about what the awards have done for him and his business. Shaun said: “The awards have massively helped the business, particularly from a customer relationship point of view. People know they will get a good quality of work, they trust me and recommend me. I noticeably get a lot more people approaching me, and a lot more enquiries are converting into business.”

After entries close, the next stage of the competition will involve an expert judging panel, made up of industry professionals, reviewing each entry and deciding 11 regional finalists. The judges’ scores for the finalists will then be carried forward to the next round, which, for the first time, will also include a peer-reviewed, response-to-scenario technical challenge. The finalists’ scores for this, together with a public vote and judges’ scores, will decide the national winner.  The lucky winner will be announced at Installer2019, where 2018 champion, Shaun Scott, from Scotland, will hand over his crown.

The awards offer plumbers the opportunity engage with other plumbers and businesses that they may not previously have had contact with, to receive more business, and give their customers extra assurance through the association with the awards.

To enter, plumbers and heating installers should visit www.heatinginstallerawards.co.uk and complete the short form detailing a project they are particularly proud of. To hear more about the awards, follow @HIAwards on Twitter or find us on by searching for Heating Installer Awards over on Facebook.

HOW THE HEATING INSTALLER AWARDS HAVE CHANGED SHAUN SCOTT

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The Heating Installer Awards look to recognise the achievement of plumbers and installers who deliver excellent customer service on a daily basis. As well as recognition, the awards also aim to help heating installers and their businesses, by providing money-can’t-buy prizes, raising their profiles and connecting people within the industry.

We recently had a chat with Shaun Scott, Heating Installer Awards winner 2018, to discuss the awards and what they have done for him and his business. Shaun said: “The awards have massively helped the business, particularly from a customer relationship point of view. People know they will get a good quality of work, they trust me and recommend me. I noticeably get a lot more people approaching me, and a lot more enquiries are converting into business.”

Helping boost businesses by giving credit to installers that deserve it is what the awards set out to do, and it’s great to hear that they are doing that and more for Shaun. We also heard similar feedback from Huw Jenkins, 2018’s runner up, Peter Booth, 2017’s winner, and many more of our previous winners! 

Via the Heating Installer Awards, winners (both national and regional) also have the opportunity to develop close relationships with our sponsors. In return for being great installers, they get the perks of being first to try new products. Commenting on this, Shaun said: “I get companies approaching me to try new products and learn how to use them, and then I pass my knowledge on. It really keeps me at the forefront of the industry, it’s really cutting edge.”

Need any more convincing? Check out some of Shaun’s recent tweets below, explaining what the awards mean to him and what he’s been getting up to following his win.

This year’s entries are open until 8th February, so if you or someone you know deserves some recognition and all of the above, then let us know or enter directly here! We’d love to hear from you. You can also find us over on Twitter – @HIAwards

SAFE HEATING FOR HERTFORDSHIRE SCHOOL – COURTESY OF STELRAD LSTs

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Stelrad’s LST range of safety radiators has increasingly been specified for school projects up and down the country, to provide the safe heat that public buildings of all types demand. The latest school to install them as part of a refurbishment project is Fearnhill School in Letchworth Garden City, on the Hertfordshire border. The refurbishment project has been undertaken under the watchful eye of Stuart Elwick from Hertfordshire County Council and the team from contractors TeamQ – Project Manager Gregg Pratt and Estimator Mike Dore. Stelrad’s Specification Manager for the region, Chris Bowles was responsible for organising the supply of the radiators for the project via Pipe Centre in Luton.

Fearnhill School is a mixed school set in a leafy part of the county and has over 500 students from the immediate area, including a thriving Sixth Form. As part of the heating system upgrade, it was clear that selecting radiators from Stelrad’s safety range of Low Surface Temperature radiators made huge sense and in all, more than 280 radiators were ordered to share heat in classrooms, corridors and common areas.

Low Surface Temperature radiators are designed to be installed in environments where safety concerns are paramount. It is common to see LST radiators in hospitals, nurseries, schools, retirement homes and care homes. LST radiators by design, are easy to keep clean and reduce potential injuries due to rounded corners and smooth finishes.

“This is another excellent school project and we’re delighted to have our radiators selected for it,” says Stelrad Specification Manager for the region, Chris Bowles. “Our LST range meets the NHS Guidance for ‘safe hot water and surface temperature’ making sure that everyone who is likely to come into contact with them will remain safe. The casings around the radiators are aesthetically pleasing, ensuring that the radiators cannot be tampered with and they provide the radiators with a robust protection that is pretty much as pupil-proof as you can get!”

“Working with Stelrad on the supply of these LST radiators has been very straightforward,” says TeamQ’s Gregg Pratt. “Delivery via our merchant in Luton has been excellent with radiators being delivered as and when we needed them, to allow us to progress the project smoothly from ‘day 1’ without having the whole supply on site, getting in the way of things. It’s been a model for how a project should unfold.”

More information about the Stelrad LST range can be obtained by visiting www.stelrad.com.

HOW THE HEATING INSTALLER AWARDS CAN HELP YOU AND YOUR BUSINESS

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Everyone deserves recognition for a job well done, and plumbing is no different! That’s why the Heating Installer Awards was created, to recognise and celebrate plumbers and heating installers who deliver top quality work and brilliant service to their customers.

Now in its fourth year, the Heating Installer Awards champions excellence within the industry, and makes sure that those who deserve to be shouted about are! Our work has not been in vain, with many of those involved telling us that their businesses have benefited from being associated with the awards.

In honour of our fourth year, we’ve put together the top ways that we believe the awards can help plumbers and their businesses. Here they are…

  1. Positive perception – people think (and rightly so) that if you have won an award, been a runner up, or even got through the initial stages, then you can do a great job! You wouldn’t have been shortlisted without a decent level of skill, ability and customer service. As Huw Jenkins, last year’s runner up, put it: “Since being nominated for the awards my customers (new and existing) have a lot more faith in me.”
  2. Trust – in being associated with the awards, customers automatically have an increased level of trust in you, because you couldn’t have won an award without being trustworthy! Shaun Scott, current Heating Installer Awards champion, said: “People know they will get a good quality of work, they trust me and recommend me.”
  3. Recommendations – more business! As Shaun said, more people are recommending him and therefore he’s receiving more business. This can lead to more choice for you and your business, even giving you the opportunity to expand or take on an apprentice.
  4. Partnerships – by being associated with the Heating Installer Awards, entrants are able to engage with other plumbers and businesses that they may not previously have had contact with, including our great sponsors: Danfoss, Geberit, Glow-worm, Installer Magazine, Polypipe and Stelrad! This can lead to a host of new opportunities, from recommendations from peers to product trials from companies.

This year’s entries are open until 8th February, so if you or someone you know deserves all of the above, then let us know or enter directly here! We’d love to hear from you. You can also find us over on Twitter – @HIAwards

STELRAD LST i PLUS FOR GROUND BREAKING NEW CARE VILLAGE IN YORK

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Stelrad’s LST range of safety radiators that ensure the casings of the radiators do not exceed 43 degrees C have been selected for a number of care and nursing home projects around the UK and Ireland, but the latest project to select these is something rather special.

Few buildings in the city of York are as iconic as the majestic Terry’s Chocolate Works Clock Tower and sitting adjacent to this now is one of the country’s leading luxury care homes, The Chocolate Works Care Village.  Once home to the directors of Terry’s, the beautifully restored former headquarters building now offers a comprehensive range of care options from fully supported luxury care apartments to residential, nursing and dementia care.  The £10 million restoration of this practically derelict, Grade II listed building was the brainchild of Springfield Healthcare Group CEO, Graeme Lee, whose vision of a luxury Care Village for the people of York and the surrounding area has become an awe-inspiring reality. When it is completely let it will provide a quality home for 102 elderly people in stunning surroundings.

The newly refurbished building features 124 Stelrad LST i Plus– Low Surface Temperature  radiators, to provide warmth in the residents’ rooms and in the common areas – the corridors and meeting rooms. The radiators were installed by the M&E contractors for the project, Wheatley Mechanical and Electrical from Garforth, near Leeds.

Low Surface Temperature radiators are designed to be installed in environments where safety concerns are paramount. It is common to see LST radiators in hospitals, nurseries, schools, retirement homes and care homes. LST radiators by design, are easy to keep clean and reduce potential injuries due to rounded corners and smooth finishes.

“This is an impressive project and we’re delighted to have our radiators selected for it,” says Stelrad Specification Manager for the region, Joel Cumberbatch. “Specifiers are increasingly taking a closer look at our range of LST products and deciding they offer the safety levels required when older people are living close to a heating system in their homes or meeting up in public areas. It clearly makes sense to limit the level of heat that can be touched by people in their vicinity and the carefully designed casings around the radiators limit the maximum heat they can come into contact with to no more than 43 degrees C – meeting the NHS Guidance for ‘safe hot water and surface temperature’. These radiators are also finished in antibacterial paint as standard, making them the number one choice for safety critical environments.”

Graeme Lee, Group CEO for Springfield Healthcare Group said: “Everything about the Chocolate Works Care Village is exceptional and that includes the heating system. It’s an older building with high ceilings a major feature of the design, so its vital that we are providing the right level of warmth and comfort for our residents. The Stelrad LST radiators offer this and the level of safety that is essential when older people are living in the property.”

More information about the Stelrad LST range can be obtained by visiting www.stelrad.com, whilst you can find out more about the Chocolate Works Care Village by going to chocolate-works.co.uk/about-care-village-york/.

CHAMPION SHAUN TAKES HIS PRIZE TRIP TO DENMARK

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This post is a little different as it comes from our 2018 winner, Shaun Scott. As part of his prize for winning the Heating Installer Awards 2018, Shaun was whisked off to Denmark by our sponsor, Danfoss. Here’s how he got on…

Ever since winning the Heating Installer Awards last year, I’ve been looking forward to the prize from Danfoss. The time finally came on 9th October, when I boarded a plane to Aarhus in North Denmark.

As soon as we landed we headed to Silkeborg to visit the Danfoss factory. At the factory we saw TRVs being produced and packed, ready to be distributed all around  the world! It was great to see the manufacturing process – it was an interesting side to plumbing that I would never have imagined witnessing! After leaving the factory we travelled south for a night in Nordborg, home of Danfoss’ headquarters.

The next morning we got up early and went to the Danfoss headquarters, where we were treated to a historical tour of the Danfoss museum. The museum is the original farm house of Danfoss founder Mads Clausen, who founded the company in 1933, in an office above his mum and dad’s house. It was amazing to see the transition from a family home to the successful company Danfoss is today.

We then headed to the Danfoss owned Science Park, which has been around for over 10 years helping to encourage children and young people to engage in science, technology and entrepreneurship.

After some lovely food and drinks we made the last journey of the trip, south to Hamburg in Germany, before flying home. It was a fantastic trip, we were really well looked after and the whole experience was really incredible from start to finish. When you work with products every day, it’s really interesting to see what they do behind the scenes to manufacture and distribute them. It was a side to the industry I definitely wouldn’t have had the chance to learn about without the Heating Installer Awards. I’ll be disappointed to pass on my crown in May, but I’m excited for the next winner who gets to go on the trip!

So if you want the chance to visit Denmark with Danfoss, make sure you enter the Heating Installer Awards. It was one of the highlights of my career so far and I have the awards and Danfoss to thank for that!