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Aishleen Davies

North West’s Phil Metcalf takes top spot at national Heating Installer Awards

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Following hundreds of entries, a judging day where a panel of industry experts whittled down the entries, a peer-reviewed technical challenge and a record public vote, the winners of the Heating Installer Awards 2020 have been announced.

Phil Metcalf, of Phillip Metcalf Cooling and Heating Services, was crowned the national winner during an exciting reveal video streamed online as part of InstallerFESTIVAL. Representing the North West and based in Lancaster, Phil impressed the judges and the public with his attention to detail and positive impact his work has had on customers. Phil was closely followed by the national runner up, Todd Glister of Glister Services.

Ryan Carlton from Cleethorpes scooped the first ever Rising Star prize having impressed with his commitment to learning and his positive and calm approach when faced with issues. The Rising Star award was introduced this year especially for budding apprentices to recognise those who are still in training but are already working hard to achieve high standards.

Last but by no means least the Most Sustainable Installer award, which recognises those who are doing everything they can to minimise the impact of their work on the environment, went to Jonathan Coyle from Harvest Cornwall. The judges commented on Jonathan’s clear and evident commitment to sustainability in everything he does, from growing his own food for team meetings and using recycled rainwater in the office, to the advice and sustainable service he provides customers.

Sponsored by Danfoss, Glow-worm, Polypipe and Stelrad, and supported by professional trade body CIPHE and Installer Magazine, the annual awards scheme celebrates the achievements and raises the credibility of plumbers and heating installers who deliver top quality work and excellent customer service on a daily basis, showcasing the superstars of the industry who often go unnoticed.

An interview with all the winners will be recorded and streamed on this website over the coming weeks so watch this space for their exclusive reaction to their fantastic achievement! For further information about the Heating Installer Awards and to register interest for next year’s awards, please visit www.heatinginstallerawards.co.uk.

YOUR GUIDE TO ENTERING THE HEATING INSTALLER AWARDS

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The Heating Installer Awards is back for a fifth year and in 2020 we’re expecting more entries than ever. To help you stand out from your competition, we’ve pulled together some tips to help you write a really top-notch entry.

Be proud

In the past, some installers have said they feel like they’re bragging when filling in the entry, something that doesn’t come naturally to them. When we speak with a lot of people, they feel like they haven’t done any work worth shouting about but this is just because they perform above and beyond every day! In our experience, heating installers seem quite humble, but this is your chance to really show how great you are without worrying about showing off.

Be detailed

The more information you can give us, the better. The greater detail you go into, the better position the judges will be in to understand exactly why you should make the shortlist. So setting aside enough time to fill in the entry form is important. We would recommend half an hour to an hour to really give justice to the great work carried out. Don’t be afraid to go into lots of technical details; the judges are all experts in their fields so your entries will be understood and very much appreciated. Don’t worry about your entry being too long just give us all the information you can and we’ll help cut it down if necessary.

Examples

The most important part of the entry is an example of your good work. You should showcase a project you’ve worked on that you’re particularly proud of or that was a great engineering feat. In the past, we’ve heard about all sorts, from installers saving people from having no heating or hot water on Christmas Day, to those who have used pioneering techniques never before seen in the UK, so there really is a wide range of examples possible for this section. Also feel free to include more than one example or submit more than one entry if you have a number of projects you’re proud of!

Use the HIA team

If you aren’t comfortable with writing, or don’t have the time to sit down and fill in an entry, this shouldn’t stop you from entering. The team at the Heating Installer Awards is happy to take entries over the phone – we’ll type up all the information you give us and input it into an entry form for you. Whether you’re sat down at home in the evening, or driving to your next job at 7am, we’ll work around the day and time that suits you.

Pictures

A picture tells a thousand words and this is definitely true with the Heating Installer Awards. Make sure that you take a picture when working on any jobs your do. Not only can you use them to market yourself, but they’re great supporting evidence when working on your entry for the awards.

Reviews

If you want to strengthen your entry, you could add in a review from the customer. This third party endorsement can really help strengthen an entry. These can come from homeowners, businesses, third party suppliers or a main contractor that hired you. If you aren’t comfortable with contacting people for a referral then you could just provide contact details and the Heating Installer Awards team will get in touch with them on your behalf.

Why, why, why!

When filling in your entry, try and explain why you did things every step of the way. When telling us what products you used for an project, add a sentence to explain why, as sometimes, even without thinking about it, installers use products and applications in innovative ways that can revolutionise the industry.

You can enter the Heating Installer Awards 2020 here by filling in the short form or calling us on 0161 8711188. To hear more about the Heating Installer Awards and to find out some exciting developments this year, follow @HIAwards on Twitter and Instagram.

To the Busy Man in the Van

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Danfoss is on a mission to make installer life easier on September 2nd, Danfoss launches a dedicated website designed to make life easier for busy heating professionals. Installer Life is an easier route for installers to solve any queries when out on a job, and at the end of a working day, online games and fun puzzles will help them de-stress.

The first version of the website will be released in September 2019, and we are inviting all installers to give it a try and see what a difference it can make when choosing and fitting Danfoss domestic heating controls. As well as being a go-to online product resource, the new web site features training modules and helpful YouTube videos as well as puzzles and competitions for installers to enjoy during their downtime. Specially designed by Danfoss to make life easier for busy heating professionals, Installer Life can be accessed anytime, anywhere using a smartphone, tablet or desktop computer.

Always at your fingertips

“Installer Life is an exciting new concept in digital customer support,” explains Gareth Ash, Marketing & Technical Support Manager: “We have applied our extensive knowledge of working with domestic installers over many years to create an online encyclopaedia featuring selected residential Danfoss offerings,” he says. “With just a few clicks, installers can find the latest product data sheets, online training, links to our helpful ‘How To’ videos on YouTube and much more.”

The website also includes a new Product Finder tool with product comparison tables covering a selected range of residential Danfoss products from programmable room thermostats to thermostatic radiator valves, to burner and floor heating components. “Finding the right product information and support online can be surprisingly difficult. This tool is a new way of making product data available to installers and together with the installers we will ensure that the content evolves over time. The Product Finder shows individual products and models alongside their specific features and benefits. Being able to compare each offering at a glance makes it much easier for installers to choose the right product for their customers,” Gareth adds.

Start using it straight away

The Danfoss Installer Life website is already online in a preview version, and you can go online and sign up for the full release straight away. Summing up, Gareth says: “We know our customers are busy people who need information fast and without fuss. Installer Life is all about meeting that need with useful information, and online games to help installers de-stress at the end of a working day.”

For more information visit installer.danfoss.co.uk and enjoy the new video featuring real-life installers in the leading roles.

The winner of the Heating Installer Awards 2019 is…

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Following hundreds of entries, a judging day where a panel of industry experts whittled down the entries, a peer-reviewed technical challenge and a huge public vote, the winner of the Heating Installer Awards 2019 has been decided.

Tony Dumble of Unequaled Heating was announced as the national winner during a presentation at industry trade show, Installer2019, on 8th May 2019. Representing the South East, Tony impressed the judges and the public with flawless craftsmanship, smart problem-solving and high attention to detail. Tony was closely followed by the national runner up, Grant Gundelfinger of Mayfly Group Ltd from Yorkshire.

Sponsored by Danfoss, Geberit, Glow-worm, Polypipe and Stelrad, and supported by media partner Installer Magazine, the annual awards scheme celebrates the achievements and raises the credibility of plumbers and heating installers who deliver top quality work and excellent customer service on a daily basis, showcasing the superstars of the industry who often go unnoticed. In addition to industry-wide recognition, Tony scooped amazing prizes at both the national and regional stages of the competition, including an Apple watch, a Dash Cam and a money-can’t-buy trip to the Danfoss HQ in Denmark. Previous winners have also noted a significant increase in business after their award win, meaning that Tony can now look forward to a busy few months.

Speaking of his accomplishment, Tony said: “It has been a tough competition this year and I’m absolutely over the moon to have won. There is so much out there now, so much good quality work, so to be recognised for mine is fantastic. I’ve been chatting to some of my colleagues about the Danfoss trip and that’s a prize I’m definitely looking forward to.”

Runner up, Grant Gundelfinger said: “I’m chuffed to have won for Yorkshire, I’m still blown away by that so to now be runner up in the UK is brilliant. It’s hard to express what it means, when you’re up against such professionals it’s really an honour to get this recognition. To be announced as the runner up really gives me the confidence to say yes, I belong.”

The Heating Installer Awards 2020 will open for entries later this year with exciting developments set to be announced soon. For further information and to register interest for next year’s awards, please visit www.heatinginstallerawards.co.uk, follow us on Twitter @HIAwards, Instagram @heatinginstallerawards and Facebook @HeatingInstallerAwards, and keep an eye on the hash tag #TurnUpTheHeat.

THE HEATING INSTALLER AWARDS ANNOUNCES 2019 REGIONAL WINNERS

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Following an intense judging day which saw the best talent within the plumbing and heating industry shortlisted to just 11 outstanding installers, the regional winners of the industry famous Heating Installer Awards have been revealed for 2019.

The standard of entries this year was higher than ever before but after hours of tough deliberations, the regional winners can be announced as:

  • North West – Andrew Beatty, Greenfields Heat & Power Ltd
  • North East – Jason Enright, Enright Environmental Ltd
  • Yorkshire – Grant Gundelfinger, Mayfly Group Ltd
  • South West – Marc Smith, GHS
  • South East – Tony Dumble, Unequaled Heating
  • Scotland – Stuart Sugden, Sugplumb Ltd
  • Wales – Steven Calvert, S Calvert Plumbing & Heating
  • East of England – Mark Partridge, Bright Green Renewables Ltd
  • Northern Ireland – Ian Steenson, ALL IN ONE Plumbing Service
  • East Midlands – Glen Wakeling, Heatspec (East Midlands) Ltd
  • West Midlands – Craig Shaw, Precise Plumbing Services

These 11 regional winners will now go through to the final stage, which involves a peer-reviewed technical challenge and a public vote. The finalists scores for these combined with the judges scores will decide the national winner, who will be announced at Installer2019.

Representatives from the awards sponsors – Danfoss, Geberit, Glow-worm, Polypipe and Stelrad – as well as the media partner Installer magazine, reviewed the entries on exceptional service, logical reasoning and positive outcomes, at the judging day which was held at Glow-worm’s HQ in Belper. The panel was also joined by previous Heating Installer Awards winners Shaun Scott, Peter Booth and Dennis Hollingworth.

Each of the winners selected demonstrated a desire to go to great lengths in order to deliver incredible levels of service for their customers, using innovative solutions that improve the quality of life for people and businesses across the UK.

Commenting on the awards, last year’s winner Shaun Scott said: “It was brilliant to be involved in the judging day and read about the fantastic work that is being done across the industry by so many talented installers.

“I have loved being the Heating Installer Awards champion – it has had a real impact on my business, so I’m excited for all of this year’s regional finalists! I hope that everyone within our industry shows them all the support they deserve and helps them celebrate the great work they are doing.”

To show your support for the industry and vote for who you think deserves to be crowned the national winner of the Heating Installer Awards 2019, visit here where you can also find out more about all of the regional winners. Voting closes on 24th April 2019.

INSTALLER MAGAZINE Q&A SESSION ON THE HEATING INSTALLER AWARDS

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As you know, there are a few days left until the Heating Installer Awards deadline, and we want to make sure that installers are getting involved for all of the right reasons! With this in mind, we sat down with our media partner, Installer Magazine, to discuss everything #HIAwards. We spoke with Joe Sharpe, Installer’s online editor, about why Installer partners with the awards, what advice he would give installers, why installers should enter and what his favourite part of the awards is. Here is what he had to say…

  1. Why do you partner with the Heating Installer Awards?

There’s a lot of hard work that goes into being a heating and plumbing engineer, and I feel like a lot of installers don’t realise what a great job they do. They have to have the technical skills, business acumen and be the first-port-of call for their customers, so they really are on the front line of the industry. The work they do is really important to people’s lives, keeping homes warm and water flowing. We want to help shine a light on this, and the Heating Installer Awards is the perfect way to do that.

  1. What’s your top piece of advice for installers starting out in the industry?

My advice is to learn as much as possible. Book on to manufacturer training courses to really get to grips with products, read trade magazines and come to the shows to expand your knowledge, and look into business courses to help you with things like quoting, invoicing and cash flow.

There’s also a great community of installers who are always willing to offer their advice. Social media on Twitter, LinkedIn or in Facebook groups is a great way to expand your contact book.

  1. Why you think that installers should enter the awards?

Installers should enter the awards to be rewarded for the hard work they do every single day. I’ve spoken to all of the previous winners and they’ve been thrilled. The awards has helped them boost their business and increase their great reputation. Plus the money-can’t-buy prizes that are up for grabs can help the winners take their business to the next level.

  1. What is your favourite part of the Awards?

My favourite part is without doubt when the winner is announced live at the Installer Show. I make sure I never know beforehand because I don’t want to ruin the surprise, but it’s always one of the highlights of the day, and it’s great to see all the emotion from the winners. It’s clear it means a lot to them and I’d encourage any installer to get their entry in and get on that winners’ stage at Installer2019.

To hear more about the awards, follow @HIAwards on Twitter or find us on by searching for Heating Installer Awards over on Facebook. For further information on Installer Magazine, please visit www.installeronline.co.uk.

FINAL COUNTDOWN TO ENTER THE HEATING INSTALLER AWARDS

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The industry famous Heating Installer Awards is underway, and the countdown is on as entries close on the 8th February.

The scheme calls on tradespeople who go above and beyond for their customers to share their stories, giving installers the chance to show particular standout projects and examples of stellar service.

Sponsored by Danfoss, Geberit, Glow-worm, Polypipe and Stelrad, and media partnered with Installer magazine, the awards are free to enter and offer prizes up to the value of £10,000, including a coveted trip to Danfoss HQ in Denmark, Love2Shop vouchers, an Apple watch, a nextbase 412GW Dash Cam, asbestos training and so much more.

Shaun Scott, Heating Installer Awards winner 2018, spoke about what the awards have done for him and his business. Shaun said: “The awards have massively helped the business, particularly from a customer relationship point of view. People know they will get a good quality of work, they trust me and recommend me. I noticeably get a lot more people approaching me, and a lot more enquiries are converting into business.”

After entries close, the next stage of the competition will involve an expert judging panel, made up of industry professionals, reviewing each entry and deciding 11 regional finalists. The judges’ scores for the finalists will then be carried forward to the next round, which, for the first time, will also include a peer-reviewed, response-to-scenario technical challenge. The finalists’ scores for this, together with a public vote and judges’ scores, will decide the national winner.  The lucky winner will be announced at Installer2019, where 2018 champion, Shaun Scott, from Scotland, will hand over his crown.

The awards offer plumbers the opportunity engage with other plumbers and businesses that they may not previously have had contact with, to receive more business, and give their customers extra assurance through the association with the awards.

To enter, plumbers and heating installers should visit www.heatinginstallerawards.co.uk and complete the short form detailing a project they are particularly proud of. To hear more about the awards, follow @HIAwards on Twitter or find us on by searching for Heating Installer Awards over on Facebook.

HOW THE HEATING INSTALLER AWARDS HAVE CHANGED SHAUN SCOTT

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The Heating Installer Awards look to recognise the achievement of plumbers and installers who deliver excellent customer service on a daily basis. As well as recognition, the awards also aim to help heating installers and their businesses, by providing money-can’t-buy prizes, raising their profiles and connecting people within the industry.

We recently had a chat with Shaun Scott, Heating Installer Awards winner 2018, to discuss the awards and what they have done for him and his business. Shaun said: “The awards have massively helped the business, particularly from a customer relationship point of view. People know they will get a good quality of work, they trust me and recommend me. I noticeably get a lot more people approaching me, and a lot more enquiries are converting into business.”

Helping boost businesses by giving credit to installers that deserve it is what the awards set out to do, and it’s great to hear that they are doing that and more for Shaun. We also heard similar feedback from Huw Jenkins, 2018’s runner up, Peter Booth, 2017’s winner, and many more of our previous winners! 

Via the Heating Installer Awards, winners (both national and regional) also have the opportunity to develop close relationships with our sponsors. In return for being great installers, they get the perks of being first to try new products. Commenting on this, Shaun said: “I get companies approaching me to try new products and learn how to use them, and then I pass my knowledge on. It really keeps me at the forefront of the industry, it’s really cutting edge.”

Need any more convincing? Check out some of Shaun’s recent tweets below, explaining what the awards mean to him and what he’s been getting up to following his win.

This year’s entries are open until 8th February, so if you or someone you know deserves some recognition and all of the above, then let us know or enter directly here! We’d love to hear from you. You can also find us over on Twitter – @HIAwards

HOW THE HEATING INSTALLER AWARDS CAN HELP YOU AND YOUR BUSINESS

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Everyone deserves recognition for a job well done, and plumbing is no different! That’s why the Heating Installer Awards was created, to recognise and celebrate plumbers and heating installers who deliver top quality work and brilliant service to their customers.

Now in its fourth year, the Heating Installer Awards champions excellence within the industry, and makes sure that those who deserve to be shouted about are! Our work has not been in vain, with many of those involved telling us that their businesses have benefited from being associated with the awards.

In honour of our fourth year, we’ve put together the top ways that we believe the awards can help plumbers and their businesses. Here they are…

  1. Positive perception – people think (and rightly so) that if you have won an award, been a runner up, or even got through the initial stages, then you can do a great job! You wouldn’t have been shortlisted without a decent level of skill, ability and customer service. As Huw Jenkins, last year’s runner up, put it: “Since being nominated for the awards my customers (new and existing) have a lot more faith in me.”
  2. Trust – in being associated with the awards, customers automatically have an increased level of trust in you, because you couldn’t have won an award without being trustworthy! Shaun Scott, current Heating Installer Awards champion, said: “People know they will get a good quality of work, they trust me and recommend me.”
  3. Recommendations – more business! As Shaun said, more people are recommending him and therefore he’s receiving more business. This can lead to more choice for you and your business, even giving you the opportunity to expand or take on an apprentice.
  4. Partnerships – by being associated with the Heating Installer Awards, entrants are able to engage with other plumbers and businesses that they may not previously have had contact with, including our great sponsors: Danfoss, Geberit, Glow-worm, Installer Magazine, Polypipe and Stelrad! This can lead to a host of new opportunities, from recommendations from peers to product trials from companies.

This year’s entries are open until 8th February, so if you or someone you know deserves all of the above, then let us know or enter directly here! We’d love to hear from you. You can also find us over on Twitter – @HIAwards

CHAMPION SHAUN TAKES HIS PRIZE TRIP TO DENMARK

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This post is a little different as it comes from our 2018 winner, Shaun Scott. As part of his prize for winning the Heating Installer Awards 2018, Shaun was whisked off to Denmark by our sponsor, Danfoss. Here’s how he got on…

Ever since winning the Heating Installer Awards last year, I’ve been looking forward to the prize from Danfoss. The time finally came on 9th October, when I boarded a plane to Aarhus in North Denmark.

As soon as we landed we headed to Silkeborg to visit the Danfoss factory. At the factory we saw TRVs being produced and packed, ready to be distributed all around  the world! It was great to see the manufacturing process – it was an interesting side to plumbing that I would never have imagined witnessing! After leaving the factory we travelled south for a night in Nordborg, home of Danfoss’ headquarters.

The next morning we got up early and went to the Danfoss headquarters, where we were treated to a historical tour of the Danfoss museum. The museum is the original farm house of Danfoss founder Mads Clausen, who founded the company in 1933, in an office above his mum and dad’s house. It was amazing to see the transition from a family home to the successful company Danfoss is today.

We then headed to the Danfoss owned Science Park, which has been around for over 10 years helping to encourage children and young people to engage in science, technology and entrepreneurship.

After some lovely food and drinks we made the last journey of the trip, south to Hamburg in Germany, before flying home. It was a fantastic trip, we were really well looked after and the whole experience was really incredible from start to finish. When you work with products every day, it’s really interesting to see what they do behind the scenes to manufacture and distribute them. It was a side to the industry I definitely wouldn’t have had the chance to learn about without the Heating Installer Awards. I’ll be disappointed to pass on my crown in May, but I’m excited for the next winner who gets to go on the trip!

So if you want the chance to visit Denmark with Danfoss, make sure you enter the Heating Installer Awards. It was one of the highlights of my career so far and I have the awards and Danfoss to thank for that!