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Aishleen Davies

The Heating Installer Awards Entry Guide

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The Heating Installer Awards is back for a third year. We’re expecting more entries than ever, so we’ve created an entry guide to ensure you have all the information you need to complete your entry and stand out from your competition.

  • Be detailed

In terms of filling out the form, the more information you can supply, the better. The greater detail put into the award, the more likely the judges are to look on it in favour when it comes to the judging process. Setting aside adequate time to fill in the entry form is beneficial. We would recommend half an hour to an hour to really give justice to the great work carried out. Don’t be afraid to go into lots of technical details; the judges are all experts in their fields so your entries will be understood and very much appreciated.

  • Reviews

It is important you include testimonials in the ‘happy people’ section to show the impact your work has had. These can come from homeowners, businesses, third party suppliers or a main contractor that hired you. If you aren’t comfortable with contacting people for a referral then it’s okay to just provide contact details and the Heating Installer Awards team will contact them on your behalf.

  • Examples

Potentially one of the most important elements of the entry is an example of your good work. You should showcase a project you’ve worked on that you’re particularly proud of or that was a great engineering feat. In the past, the awards has received entries about saving people from freezing on Christmas D, while other show how they have used pioneering techniques never before seen in the UK, so there really is a wide range of examples possible for this section. Also feel free to include more than one example.

  • Be proud

In the past, many installers have said they feel like they’re bragging when filling in the entry, something that doesn’t come naturally to them. Our runner up from last year felt that he hadn’t done any work worth shouting about, yet when he called the awards and spoke with the team there he was actually the first person in Britain to use a German method of engineering. In our experience, heating installers seem quite humble, but this is your chance to really show how great you are without worrying about showing off.

  • Use the team at HIA

If you aren’t comfortable with writing, or don’t have the time to sit down and fill in an entry, this shouldn’t stop you from entering. The team at the Heating Installer Awards is happy to sit down and take entries over the phone, relaying all information and inputting it into an entry form. Whether your’re sat down at home in the evening, or driving to your next job at 7am, they’ll work around the day and time that suits you.

  • Pictures

A picture tells a thousands words and this is definitely true with the Heating Installer Awards. Make sure that you take a picture when working on any jobs your do. Not only can you use them to market yourself, but they’re great supporting evidence when working on your entry for the awards.


Here we’ve pulled together an example domestic and commercial entry for the four judging elements of the awards, to show you what they’re looking for:



I was working on The Waterfront offices in central London that wanted to be as environmentally friendly as possible. The building was a commercial renovation and it was difficult to see what state the existing heating system was in and what was required of us. We reverse engineered the whole process and designed a system that worked off both solar panels and ground source heat pumps, providing heat that worked off pipes buried outside to extract heat from the ground.


When working on a commercial renovation for The Waterfront offices in central London, the architect had made plans for the plumbing and heating, which in reality would not produce the best results for both the owners of the building or the people working in the offices every day.

Despite these plans being made and agreed at design stage, I approached the main contractor with my worries and we discussed the way I would approach installing the heating throughout the 17-storey building. The main contractor went back to the architect with my recommendations, and it was agreed that my approach was best. The project was completed quickly and efficiently and I’m now brought on to consult for all plumbing and heating installations for that architect.

Exceptional Service

Whilst working on this project we had strict deadline to meet in order to complete by the required date. Due to circumstances outside of our control the groundwork of the development got delayed and consequently so did the heating installation. We knew how important it was to complete on time so working with other contractors, including builders, electricians and the main contractor we all pooled our resourced and local contact, completing the job with half an hour to spare.

Happy Customers

John Knight, Building Architects – 07 888 888 888

Architect I now consult for.



I was working on a new build house in Birmingham where the homeowner wanted UFH. We assessed the property and provided an analysis of the systems we believed to best for each area. This lead to us using a screeded system on the ground level, where the floor was yet to be constructed. Upstairs we used a combination of an overlay system and modular panels for maximise heat efficiency.


When working on this property, we were hired by the homeowner, who knew little about construction or plumbing. We spent time with them to make sure they not only understood what we were doing but also why we were doing it. This new build cost them a lot of money and we wanted to make sure they were happy with the service they were getting from us.

Exceptional Service

The homeowners had a young family and were renting a property whilst their new home was being built. We knew they wanted to be in their new home for Christmas so we set strict deadlines for our work to be completed. We did come up against some issues whilst installing their heating system but made sure we stayed late, arrived early and brought in extra help when required to meet the deadline.

Happy Customers

Mr and Mrs O’Keefe – 07 666 666 666

Property owners.

If you have any further questions for the Heating Installer Awards team, we’re always on hand to answer any queries. You can contact us via Twitter at @HIAwards or by calling 0161 871 1188.

@plumbcenterUK becomes @wolseleyUK

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Leading specialist merchant to the trade, Wolseley has made another step forward in bringing together its heating, plumbing, drainage, mechanical and cooling specialisms by re-branding its Twitter feed to @wolseleyUK.

The existing Plumb, Parts, Drain, Pipe and Climate Center brands are all part of Wolseley UK and will now be known collectively as one specialist trade merchant, Wolseley.

Wolseley will continue tweeting regular deals including DEAL OF THE WEEK – where installers can take advantage of special offers in branch and online.

There’s also plenty of other incentives, competitions, installer humour, new product insight and much more for installers to get involved with on Twitter.

Head over to and follow @wolseleyUK to get the latest updates.

And to find out more about the business changes on the horizon, visit:

New Nabis kitchen taps available at Wolseley Plumb Center

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Wolseley Plumb Center welcomes 2018 by introducing a new and exclusive range of kitchen taps, offering installers more choice and trend-relevant products for customers.

The Nabis range, exclusive to Wolseley Plumb Center, sees 20 new products added to the existing range.

With 27 lines available in branches, the brand is delivering high quality kitchen taps in varying designs to suit different tastes, whether classic, contemporary or traditional.

All taps are WRAS (Water Regulation Advisory Scheme) approved, so are suitable for housebuilders and other projects where registration and accreditation is required. Each chrome plated tap also arrives with a five year guarantee, full range of spares and chrome plating.

Wolseley Director of Plumbing and Showroom Specialism Richard Redfern said: “We have launched a new set of Nabis kitchen taps in recognition of a need to improve and grow our range. This move follows feedback from our customers asking for more choice.

“We know that quality, availability and competitive pricing is key so the new range will feature a variety of styles, including the most commonly-purchased models and designs, available to take away from our branch network.”

Richard added: “The kitchen market is hugely competitive for our customers, so we are passing on benefits to them with increased choice and attractive pricing.”

Customers can benefit from a 10% introductory discount, running until the end of February, with all products available in branch or next day.

To view the range online, visit

How The Awards Has Changed…

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The Heating Installer Awards is now in its third year and over the years the awards has changed significantly.

The most noticeable change at the moment is with the sponsors. Whilst we were over the moon to welcome long term sponsors Sentinel, Vaillant, Danfoss and Installer Magazine back, you will have noticed a few newcomers.

Polypipe, experts in plastic plumber and underfloor heating has come on board to sponsor the awards, something we are very excited about.

We are also welcoming Wolseley to the awards, which has been invaluable in providing great prizes and is also giving us to opportunity to get on the ground and chat with installers as they visit branch.

Avanti Gas, which provides LPG solutions for homes and commercial projects, is also sponsoring the awards and we’re very lucky to have their support.

Last, but by no means least, is Installers First. Installers First firmly believes in all the same values we do and we couldn’t imagine a better match.

On top of all this, we have listened to your advice and made some changes to the awards and how they’re ran so that they truly reflect what the installer community wants and needs.


  1. Anonymised Judging

We want to make the judging process as fair as possible and to do this we are making all entries anonymous ahead of judging day. When our panel of expert judges sits down to select each regional winner in March, they will have the full entry in front of them with everything except the name and company of the installer. This means that each application is judged purely on merit, and not popularity.

  1. Support

This year, each regional winner will receive a support pack. This will include marketing advice, social media support, an artworked poster and flyer, details of your nearest printing service and much more. This means every regional winner will have everything they need to promote themselves, generate votes and be in with a fair chance of winning the coveted prize.

  1. Giveaways

As well as our official sponsors, this year we have also had the support of other companies that want to provide prizes for the competition. Big Wipes will be giving each regional winner an additional prize and PLS has kindly provided THIRTY pairs of workwear boots for us to giveaway. We have a competition giving away ten pairs right now! Head to our Twitter page to find out more.

  1. Winners prizes

It’s safe to say that year on year our regional and overall winner’s prizes get better and better. This year, we’re even giving away a minibreak, which is an added incentive to get those entries in!


But while change is always a good thing, some parts of the competition are staying the same.

  1. Dedicated hotline

Not everyone is a wordsmith; we understand that. To help with this, just like every year we have a dedicated hotline you can call where we will take your entry over the phone, and we promise to capture the passion you have for your projects and the industry within your entry. You can DM us on Twitter to arrange a time for a call, or just give HIA HQ a call on 0161 871 1188.

  1. Free of Charge

The Heating Installer Awards is, and always will be, free of charge to enter. Our sole aim is to spread the positive news about the industry so we’ll never ask you for your bank details or payment. If someone calls, saying they’re from the Heating Installer Awards and asks for this information, send us a DM on Twitter or email

  1. Fun

Whether it’s having a laugh on Twitter, jumping in our ball pool at the  Installer exhibition or bumping into us at our sponsors’ offices, the Heating Installer Awards is all about having fun and celebrating the industry and this, we promise, will never change!


Why HIA is good for you and your company

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The Heating Installer Awards looks to recognise the achievement of plumbers and installers who deliver excellent customer service on a daily basis. So if this sounds like you, why wouldn’t it be a great idea to enter? Everyone deserves to be acknowledged for the great work they do within the industry.
Here are a few reasons why we believe the HIA is good for you, and your company:

1. Awareness – By taking part in the awards, your business will be recognised for its excellent work. We want to help promote those who go above and beyond for their customers every day, and help you secure more business in the process, so we use Twitter and your local press to do so! The awards will help you stand out from the crowd.

2. Acknowledgment – Everybody wants to feel acknowledged for the work they do. The HIA can help those who are nominated to feel proud of what they deliver every day. Moreover if you know an installer that deserves some praise, you can always nominate them.

Which leads us on to…

3. Recognition – Being recognised for the work you do immediately helps increase your confidence and self-belief, which is why we also encourage your customers to enter on your behalf. We want all installers who produce excellent work for their customers to be confident in the work they do, and we know you don’t always have the time to fill in entry forms. So let the customers know it’s happening, and you might just get a nice surprise!

4. Marketing – Regional winners of the award receive a tailored marketing plan that will not only help secure votes to see you crowned regional and national winner of the awards, but will help promote your business to the public too. Just another way of us helping you make more money!

5. Community – One aim of the Heating Installer Awards is to bring together the installer family, and help develop a sense of community amongst installers. Whether it be chatting on Twitter, or encouraging installers to nominate one another for the awards, we’re always there to offer a helping hand.

Last year’s winner Peter Booth said: “Throughout the course of my career, and especially since winning the competition last year, I have spent a lot of my personal time trying to unite the champions of the industry. The Heating Installer Awards is a great way to acknowledge this hard work and whilst I won’t be happy to give up my crown, other installers deserve the recognition I’ve enjoyed since last year’s competition.”

Remember, entries for this year’s awards are only open until the end of February. Get nominating!

Polypipe launches Single Zone Electric Boiler for standalone projects

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Polypipe, the UK’s leading manufacturer of underfloor heating systems, has launched the Single Zone Electric Boiler. The new boiler removes the need for single room underfloor heating applications to be plumbed into the existing home heating system, providing an easier way for installers to fit underfloor heating systems into new extensions or conversions.

The new boiler offers a solution for smaller, standalone projects where it would be impractical to plumb into a main system. The unit is designed to provide a completely self-sufficient underfloor heating solution for a range of projects, from standard applications such as bathroom conversions, kitchens and extensions, through to more unusual uses such as garden buildings, log cabins, or loft conversions.

For the installer, the Single Zone Electric Boiler has been designed with speed and ease of installation in mind. The compact unit is a ‘one box solution’ which includes all the components required to run underfloor heating, and comes complete with simple push-fit connections, and fill and drain ports.

The 3kw boiler can supply the hot water to service Polypipe Underfloor Heating systems installed in an area of up to 38m2 (based on a requirement of 80w/m2) with a temperature range of between 24° and 56°, offering improved efficiency over an equivalent radiator system. The boiler’s compact design ensures that it can be accommodated into smaller areas, helping to maximise space while providing a more even and comfortable heat than radiators.

The boiler also enhances energy efficiency for the end user. Electric underfloor heating systems have historically been a strong option for one-off or single area projects, however as they remain independent to other heating systems, when the underfloor heating is on the electricity is constantly in use, meaning that they can be costly to run.

However, the Single Zone Electric Boiler initially draws on the homeowner’s electricity to heat up the required water, and once the water is circulating through the system, the boiler only draws electricity intermittently to maintain the temperature. Overall, this offers significant cost and efficiency savings compared to a full electric underfloor heating system.

The Single Zone Electric Boiler holds British Standards Kitemark (KM 59690) and conforms to all relevant BSI and European directives.

Andy Coy, Underfloor Heating Product Manager at Polypipe, says:

“Many homeowners are choosing to renovate and extend their existing property rather than move. We wanted to provide installers with a product that could deliver an efficient underfloor heating solution to this consumer market, for when plumbing into the existing heating system proves problematic. We also specifically chose a 3kw output, as this means the unit can still be powered from a domestic socket, removing the expense and time of electrical alterations.”

Inside the Single Zone Electric Boiler


Included within the compact module is all the required components for plumbing into the Polypipe Underfloor Heating System:

  • 3kw heating element
  • 2 port push-fit manifold
  • Pump
  • Expansion
  • Pressure relief
  • Pressure gauge
  • Filling connections
  • Air vent

The electric boiler features:

  • Simple wiring to standard 13amp connection
  • Simple push-fit pipe connections
  • A temperature range from 24º to 56° – ideal for UFH
  • Compatibility with Polypipe’s standard controls
  • Dimensions of 580mm in height, 360mm in width, and 168mm in depth

For more information on Polypipe’s Single Zone Electric Boiler, visit


Footwear freebie!

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The cold, wet weather is definitely upon us so it has never been more important to ensure that you have appropriate footwear whilst on the job.

Our friends at PLS have given us ten pairs of work boots to give away to our Twitter followers and help you through the winter months. The Safety Jogger Worker S3 SRC Safety Boot, worth £57.62, has a dual density PU sole, steel toecap and midsole, cambrella lining and premoulded insole, combing comfort and safety.

All you have to do is follow @HIAwards on Twitter and like and retweet our pinned tweet about the competition to enter. We’ll pick ten winners on 13/01/2018 and the boots will be sent to you via post.

You can find all the official terms and conditions below, or you can send us a tweet at @HIAwards if you have any questions. Good luck!


Terms and conditions

  1. The promoter is: The Heating Installer Awards.
  2. The competition is open to residents of the United Kingdom aged 18 years or over except employees of Refresh PR and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. Route to entry for the competition and details of how to enter are via Twitter
  6. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  7. Closing date for entry will be 12/01/2017. After this date the no further entries to the competition will be permitted.
  8. No responsibility can be accepted for entries not received for whatever reason.
  9. The rules of the competition and how to enter are as follows:

Participants must follow @HIAwards, like and retweet the pinned tweet at the top of the @HIAwards page.

  1. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  2. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  3. The prize is as follows: One of ten pairs of PLS work footwear.
  4. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  5. Winners will be chosen at random by software, from all entries received and verified by Promoter and or its agents.
  6. The winners will be notified via DM on Twitter within 48 hours of the closing date. If the winner cannot be contacted or do not claim the prize within 7 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  7. The promoter will notify the winner when and where the prize will be delivered.
  8. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  9. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  10. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  11. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  12. Entry into the competition will be deemed as acceptance of these terms and conditions.
  13. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to the Heating Installer awards and not to any other party.
  14. The entrant must be following @HIAwards on Twitter in order to enter.
  15. The Heating Installer Awards shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.
  16. The Heating Installer Awards also reserves the right to cancel the competition if circumstances arise outside of its control.

Our favourite ad campaign of 2017

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What do we want from an ad? For it to be entertaining? Tongue in cheek? Informative?

Sentinel managed to be all three in their ‘Think Dirty’ campaign, which is why we’ve named it out favourite campaign of 2017.

You’ll all have seen it: the neon lights and suggestive text, encouraging heating and plumbing engineers to ‘think dirty’ on the job. Supported by boiler manufacturers, merchants and industry bodies, Sentinel’s tongue-in-cheek ‘Think Dirty’ campaign aims to raise awareness around the issue of dirty circulating water, and help installers to deliver best practice cleaning as quickly and as easily as possible through the selection of suitable cleaning chemicals.

If a boiler suffers from dirty circulating water, it can experience pin-hole corrosion and component failure, radiator cold spots, excessive energy consumption, low heat output and loss of boiler warranty – all of which can result in unhappy customers, call-backs, complaints and loss of business for installers.

Sentinel’s range of products can prevent all of these issues, resulting in a happy boiler, happy customer and happy installer. The campaign focuses on three products specifically:

X300 – the cleaner for new systems

X800 – the fast-acting cleaner

X400 – the high-performance cleaner

We have it on good authority that there is more to come from Sentinel’s ‘Think Dirty’ campaign, so follow @SentinelHQ to keep up to date.

To read more about the ‘Think Dirty’ campaign, visit:

Wolseley launches new customer feedback system – ‘Tell Wolseley’

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Wolseley has launched a new customer feedback system to improve the overall customer experience across the Wolseley UK-wide branch network.

Today Wolseley operates Plumb, Parts, Drain, Pipe and Climate Center as separate businesses. It is working towards bringing every part of those businesses together to form one specialist trade merchant called Wolseley.

‘Tell Wolseley’ is an anonymous customer feedback service, available 24/7 for Wolseley customers to share their branch experiences via a short online survey on their smart phone. Each time a customer provides feedback, they are given the opportunity to enter a monthly prize draw to win one of three £100 Love2Shop vouchers. Feedback provided is used to improve the overall experience on a local and national level.

Delivering great customer service is a number one priority for all branch teams as well as the Wolseley business as a whole. By completing the survey, branches receive instant feedback so they can work on understanding what or who, makes their branch so great, or in some cases, what makes them miss the mark.

Hannah Foley at Wolseley said: “It is important we receive honest feedback from our customers to ensure the right things continue to be done well, and the not-so-good things, done better. We want to know what our customers think and all feedback, both positive and negative, is acted upon and directed to the local management teams to review.

“One of the best bits of customer feedback is hearing which members of our team have given great service so that we can give them a well-deserved pat on the back! The survey takes a couple minutes to complete, and can be done during a quick tea break, all you need is a charge note number from your most recent transaction.”

For more information, speak to a Wolseley employee or visit

Road Safety Week, staying safe on the road

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This week is Road Safety Week, the UK’s biggest road safety event coordinated by the road safety charity, Brake. As installers you spend a lot of time on the road, so we want to ensure that all of you are aware of the key issues that the event highlights and the necessary steps needed to keep yourselves and others safe on the road.

  • You spend hours traveling from job to job, looking out for your community. Therefore, it’s essential that your vehicle is serviced to ensure that it is in safe condition to protect you and others around you
  • The theme for this year’s Road Safety Week is ‘Speed Down, Save Lives’. Speeding is still a major issue in the UK and kills and injures many. Stay safe and look after others around you by sticking to the speed limits, no matter how pushed for time you are
  • Everyone can get involved with Road Safety Week and help raise awareness. Make sure you’re being great ambassadors in your community by sticking to speed limits and adjusting your driving dependent on weather conditions
  • If you feel like your brakes have seen better days, don’t wait for a service. Keep all parts of your vehicle in top shape
  • From one brake to another. If you’re on the road all day, you’re bound to get tired. Take a break and recharge before you get back behind the wheel

You never know, your good work and consideration for the community could result in you being nominated for the Heating Installer Awards.