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STELRAD RADIATORS LAUNCHES INSTALLER LOYALTY CLUB

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Stelrad Radiators has for many years been providing its customers with a selection of quality products that are popular with merchants, specifiers and installers, but for the first time in its history, Stelrad has launched its Loyalty Club to say an even bigger thank you to its loyal customer base.

“We’ve been contemplating what else we might be able to do to show our gratitude to installers and the result is the new Stelrad Loyalty Club,” says Head of Marketing Chris Harvey. He continues “It’s a simple concept – installers buy our products, they register as members of the Stelrad Loyalty Club, they upload their invoices for the products they have bought and in return they get 10 points for every £100 they spend. They can redeem their points for rewards in the rewards catalogue, choosing from branded clothing and similar items or they can save the points and exchange them for product if they prefer.”

Installers can join the Stelrad Loyalty Club at www.stelrad.com/LoyaltyClub, by calling 0844 543 6200 or they can contact their local Brand Specialist for more information. Once joined, installers will be sent regular emails with their points total and find out about new products and promotions before anyone else.

Points can be claimed for purchasing qualifying premium and designer radiators and workwear. As a special introductory bonus, installers will receive double points if they purchase a Vita or Softline Silhouette in January.

“We really hope installers will welcome this attempt to give something back to them,” said Chris Harvey. “The rewards include things like Fleece jackets, tee shirts and trousers, even hand towels to take on jobs with you – all things that will be helpful in day-to-day jobs across the country. Take a closer look at the web site and see for yourself and sign up whilst you’re there!”

Full details of the Stelrad Radiator range can be found at www.stelrad.com. You can call for brochures and information on 0844 543 6200 or email marketing@stelrad.com. Alternatively, you can also see regular updates from Stelrad on Twitter @Stelrad and Facebook @StelradRadiators.

STELRAD VITA SERIES ROADSHOW – COMING TO A MERCHANT NEAR YOU!

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The successful Stelrad Vita Series Roadshow is back into gear for 2019 and coming to a merchant near you. The fully fitted out training van is giving installers up and down the country the opportunity to get to know the Vita Series which has transformed radiator buying in the UK.

A series of events has been planned from now through to May so far, with further dates to be announced as the year progresses. The visits will be co-ordinated by the local Stelrad Brand Specialist and see the training van parked in the car park outside the merchants, offering installers the chance to get up close and personal with the Vita Series range of radiators, whilst enjoying a few treats.

The Vita Series is made up of fifteen expertly selected radiators, offering value and design options to suit every budget and taste. It features simple and transparent pricing, using published trade prices so that installers can purchase the products and recommend the best quality solutions to their customers, at known, affordable prices.

“We’re conscious that some installers and plumbers are persuaded by the lower quality products available to them online and via non-specialist outlets,” says Stelrad’s Head of Marketing, Chris Harvey, “but now, with the Vita Series you can have a market leading Stelrad branded radiator from a merchant branch near you. You can now choose the best in terms of quality and value.”

The Stelrad Vita Series comprises of the Vita Compact, the Vita Eco for those wanting an energy saving option, the Vita Silhouette, Vita Deco, Vita Deco Concept, Vita Column and Vita Column Concept for those wanting a designer radiator look, to Vita Plan and Vita Plan Concept – a flat faced, smooth fronted design and finally, the Vita Ultra – with bespoke colour finishes available. There are also the Vita Compact Vertical, Vita Deco Vertical and Vita Plan Vertical for those looking for a stylish choice in a smaller space.

The Vita Series Roadshow will be coming to merchants in the North West and across Wales in February, the South West and South East in March, South and East London and East Anglia in April and Scotland and the North in May.

You can see these and the other excellent Stelrad models by heading for the Stelrad website at www.stelrad.com, you can call for brochures and information on 0844 543 6200, or email marketing@stelrad.com . You can follow Stelrad on Twitter @Stelrad or on Facebook at www.facebook.com/StelradRadiators.

INSTALLER MAGAZINE Q&A SESSION ON THE HEATING INSTALLER AWARDS

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As you know, there are a few days left until the Heating Installer Awards deadline, and we want to make sure that installers are getting involved for all of the right reasons! With this in mind, we sat down with our media partner, Installer Magazine, to discuss everything #HIAwards. We spoke with Joe Sharpe, Installer’s online editor, about why Installer partners with the awards, what advice he would give installers, why installers should enter and what his favourite part of the awards is. Here is what he had to say…

  1. Why do you partner with the Heating Installer Awards?

There’s a lot of hard work that goes into being a heating and plumbing engineer, and I feel like a lot of installers don’t realise what a great job they do. They have to have the technical skills, business acumen and be the first-port-of call for their customers, so they really are on the front line of the industry. The work they do is really important to people’s lives, keeping homes warm and water flowing. We want to help shine a light on this, and the Heating Installer Awards is the perfect way to do that.

  1. What’s your top piece of advice for installers starting out in the industry?

My advice is to learn as much as possible. Book on to manufacturer training courses to really get to grips with products, read trade magazines and come to the shows to expand your knowledge, and look into business courses to help you with things like quoting, invoicing and cash flow.

There’s also a great community of installers who are always willing to offer their advice. Social media on Twitter, LinkedIn or in Facebook groups is a great way to expand your contact book.

  1. Why you think that installers should enter the awards?

Installers should enter the awards to be rewarded for the hard work they do every single day. I’ve spoken to all of the previous winners and they’ve been thrilled. The awards has helped them boost their business and increase their great reputation. Plus the money-can’t-buy prizes that are up for grabs can help the winners take their business to the next level.

  1. What is your favourite part of the Awards?

My favourite part is without doubt when the winner is announced live at the Installer Show. I make sure I never know beforehand because I don’t want to ruin the surprise, but it’s always one of the highlights of the day, and it’s great to see all the emotion from the winners. It’s clear it means a lot to them and I’d encourage any installer to get their entry in and get on that winners’ stage at Installer2019.

To hear more about the awards, follow @HIAwards on Twitter or find us on by searching for Heating Installer Awards over on Facebook. For further information on Installer Magazine, please visit www.installeronline.co.uk.

STELRAD Q&A SESSION ON THE HEATING INTSTALLER AWARDS

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As the Heating Installer Awards deadline gets closer, we want to make sure that installers are putting forward their best entry and including all the finishing touches that will impress the judges. We recently sat down with Chris Harvey, Head of Marketing at Stelrad, to discuss what he looks for in an entry, why Stelrad decided to get involved with the awards this year and what advice Chris has for installers. Here’s what he had to say…

1.         Why are you involved in the Heating Installer Awards?

As the leading radiator manufacturer in the UK and a major manufacturer in the heating sector, we’re privileged to know that a huge proportion of heating installers in the country install our radiators on a weekly or even daily basis. So it’s with huge pleasure that we are a lead sponsor of the Heating Installer Awards.

2.            What do you look for in a Heating Installer Awards entry?

Detail, honesty and something ‘different’ – very few people or companies win awards by submitting ‘me too’ type entries. There needs to be a twist, at least one fact that will make your entry stand out from the crowd. Read your entry honestly and ask if you were the judge would you shortlist it for an award… if so, we want you to submit it!

3.            What piece of advice would you give heating installers that are new to the industry?

Winning awards is a great habit to get into. It gives you something to share with potential customers – and will help build credibility in your business. You have to start somewhere. So examine the entry categories and find one that fits your business. Good luck!

4.            Why do you think that heating installers should enter the awards?

It’s strange how some people make fun of awards until they win one! Winning awards is good for the business, good for the people who work with you and can begin to generate media coverage for you in the local press, on local radio and in the trade media. It can also help with recruitment – people like to work for successful businesses. We at Stelrad enter awards on a regular basis for manufacturers and we love winning!

To hear more about the awards, follow @HIAwards on Twitter or find us on by searching for Heating Installer Awards over on Facebook. For further information on Stelrad, please visit www.stelrad.com or call +44 (0) 844 543 6200

FINAL COUNTDOWN TO ENTER THE HEATING INSTALLER AWARDS

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The industry famous Heating Installer Awards is underway, and the countdown is on as entries close on the 8th February.

The scheme calls on tradespeople who go above and beyond for their customers to share their stories, giving installers the chance to show particular standout projects and examples of stellar service.

Sponsored by Danfoss, Geberit, Glow-worm, Polypipe and Stelrad, and media partnered with Installer magazine, the awards are free to enter and offer prizes up to the value of £10,000, including a coveted trip to Danfoss HQ in Denmark, Love2Shop vouchers, an Apple watch, a nextbase 412GW Dash Cam, asbestos training and so much more.

Shaun Scott, Heating Installer Awards winner 2018, spoke about what the awards have done for him and his business. Shaun said: “The awards have massively helped the business, particularly from a customer relationship point of view. People know they will get a good quality of work, they trust me and recommend me. I noticeably get a lot more people approaching me, and a lot more enquiries are converting into business.”

After entries close, the next stage of the competition will involve an expert judging panel, made up of industry professionals, reviewing each entry and deciding 11 regional finalists. The judges’ scores for the finalists will then be carried forward to the next round, which, for the first time, will also include a peer-reviewed, response-to-scenario technical challenge. The finalists’ scores for this, together with a public vote and judges’ scores, will decide the national winner.  The lucky winner will be announced at Installer2019, where 2018 champion, Shaun Scott, from Scotland, will hand over his crown.

The awards offer plumbers the opportunity engage with other plumbers and businesses that they may not previously have had contact with, to receive more business, and give their customers extra assurance through the association with the awards.

To enter, plumbers and heating installers should visit www.heatinginstallerawards.co.uk and complete the short form detailing a project they are particularly proud of. To hear more about the awards, follow @HIAwards on Twitter or find us on by searching for Heating Installer Awards over on Facebook.

HOW THE HEATING INSTALLER AWARDS HAVE CHANGED SHAUN SCOTT

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The Heating Installer Awards look to recognise the achievement of plumbers and installers who deliver excellent customer service on a daily basis. As well as recognition, the awards also aim to help heating installers and their businesses, by providing money-can’t-buy prizes, raising their profiles and connecting people within the industry.

We recently had a chat with Shaun Scott, Heating Installer Awards winner 2018, to discuss the awards and what they have done for him and his business. Shaun said: “The awards have massively helped the business, particularly from a customer relationship point of view. People know they will get a good quality of work, they trust me and recommend me. I noticeably get a lot more people approaching me, and a lot more enquiries are converting into business.”

Helping boost businesses by giving credit to installers that deserve it is what the awards set out to do, and it’s great to hear that they are doing that and more for Shaun. We also heard similar feedback from Huw Jenkins, 2018’s runner up, Peter Booth, 2017’s winner, and many more of our previous winners! 

Via the Heating Installer Awards, winners (both national and regional) also have the opportunity to develop close relationships with our sponsors. In return for being great installers, they get the perks of being first to try new products. Commenting on this, Shaun said: “I get companies approaching me to try new products and learn how to use them, and then I pass my knowledge on. It really keeps me at the forefront of the industry, it’s really cutting edge.”

Need any more convincing? Check out some of Shaun’s recent tweets below, explaining what the awards mean to him and what he’s been getting up to following his win.

This year’s entries are open until 8th February, so if you or someone you know deserves some recognition and all of the above, then let us know or enter directly here! We’d love to hear from you. You can also find us over on Twitter – @HIAwards

HOW THE HEATING INSTALLER AWARDS CAN HELP YOU AND YOUR BUSINESS

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Everyone deserves recognition for a job well done, and plumbing is no different! That’s why the Heating Installer Awards was created, to recognise and celebrate plumbers and heating installers who deliver top quality work and brilliant service to their customers.

Now in its fourth year, the Heating Installer Awards champions excellence within the industry, and makes sure that those who deserve to be shouted about are! Our work has not been in vain, with many of those involved telling us that their businesses have benefited from being associated with the awards.

In honour of our fourth year, we’ve put together the top ways that we believe the awards can help plumbers and their businesses. Here they are…

  1. Positive perception – people think (and rightly so) that if you have won an award, been a runner up, or even got through the initial stages, then you can do a great job! You wouldn’t have been shortlisted without a decent level of skill, ability and customer service. As Huw Jenkins, last year’s runner up, put it: “Since being nominated for the awards my customers (new and existing) have a lot more faith in me.”
  2. Trust – in being associated with the awards, customers automatically have an increased level of trust in you, because you couldn’t have won an award without being trustworthy! Shaun Scott, current Heating Installer Awards champion, said: “People know they will get a good quality of work, they trust me and recommend me.”
  3. Recommendations – more business! As Shaun said, more people are recommending him and therefore he’s receiving more business. This can lead to more choice for you and your business, even giving you the opportunity to expand or take on an apprentice.
  4. Partnerships – by being associated with the Heating Installer Awards, entrants are able to engage with other plumbers and businesses that they may not previously have had contact with, including our great sponsors: Danfoss, Geberit, Glow-worm, Installer Magazine, Polypipe and Stelrad! This can lead to a host of new opportunities, from recommendations from peers to product trials from companies.

This year’s entries are open until 8th February, so if you or someone you know deserves all of the above, then let us know or enter directly here! We’d love to hear from you. You can also find us over on Twitter – @HIAwards

TOP TIPS FOR COPING WITH WEATHER CHANGES

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It happens every year, yet somehow it always seems to come as a little bit of a shock! The nights start to draw in and we wake up when it’s still dark. There’s lots of advice out there on how to keep houses warm and fashion tips on how to look great in the cold, but here at the Heating Installer Awards we like to look out for our own! And after last year’s bitingly cold beast from the east that lasted well into spring, we think that it’s important to prepare for what might come this year:

  1. Make sure that your vehicle is prepared for the change in weather because breaking down in the cold is enough to ruin anyone’s day. Make sure you check tyre treads regularly, as well as test your tyre pressures, and monitor oil and water levels – all the activities we love to say ‘I’ll do that next week’ about! As well as this, it’s a good idea to always keep some de-icer, an ice scraper and a blanket in your van, then at least if you do happen to breakdown or get stuck in bad weather, you’re prepared.
  2. On this note, make sure you’ve got a good breakdown policy in place, just in case. No one wants to be stood on the roadside in the middle of winter for any longer than necessary – especially when there’s a job to get to!
  3. Working in winter can be chilly; especially for you guys who are likely to be working on a project where you’re installing/fixing a heating system, meaning the house or building is probably cold. So make sure you invest in the right clothing. Look out for affordable winter clothing in the sales, such as insulated and waterproof trousers and jackets, and some top quality thermals and fleeces. Some heavy duty, sturdy winter boots will also come in handy, as well as some anti-slip gloves for working in the rain or snow. Helmet liners are also a great way to keep your head and neck warm.
  4. With the the clocks going back, the evenings will start getting darker even earlier now, so remember to factor in shorter days to your work schedule if you will need natural light to complete a job.
  5. Finally, you never know if a customer will offer to put the kettle on, so make sure you get yourself a good flask. Nothing beats a hot cup of tea or coffee!

As the saying goes, failing to prepare is preparing to fail. But that’s why you’re reading this, to prepare! So make sure you follow up on this advice and keep warm this winter.

Follow us on Twitter at @HIAwards for more useful articles.

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Following hundreds of entries, a scrupulous judging panel and huge public vote, the winner of the UK’s Heating Installer Awards 2018 has been decided.

Shaun Scott of Derek Scott Plumbing and Heating, was announced as the national winner during a special presentation at industry trade show, Installer2018, on 9th May 2018. Representing Scotland and already a brand ambassador for the plumbing and heating industry, Shaun is currently the face of WaterSafe and has recently worked to highlight awareness surrounding the use of lead within the industry. Shaun was closely followed by the national runner up, Huw Jenkins of Wales.

Sponsored by some of the biggest names in the industry, including Danfoss, Polypipe, Sentinel, Vaillant UK, Wolseley, Avanti Gas and Installer Magazine, the awards recognises heating installers that go above and beyond the call of duty. The award scheme runs annually to create a positive talking point in the industry, working to promote the excellent customer service delivered by heating installers which can often go unrecognised.

Speaking of his new title as the UK’s Heating Installer Awards winner 2018, Shaun said: “It feels great to be awarded Heating Installer Awards winner 2018. It’s amazing to get recognition for hard work and effort. I go into my job everyday to help people out, but this isn’t just for me – it’s for all the loyal customers that have looked after me as much as I’ve looked after them over the years.”

Neil Davies, Trade Marketing Director at Sentinel, added: “This is the second year we have been involved with the Heating Installer Awards and it’s encouraging to see that the talent within the industry remains as strong as ever. Those shortlisted exemplify the quality of work and attitude required to work within this industry. They are all committed to providing service that goes above and beyond what is required and all deserve recognition.

“All of the regional finalists were worthy of the title but huge congratulations to Shaun for his success.”

Steve Keeton, Marketing & Technologies Director at Vaillant, added: At Vaillant we like to promote best practice and quality workmanship in the industry and these awards give us the opportunity to reward this. Shaun’s entry for the Heating Installer Awards demonstrated everything the awards is about.

“As technology advances, heating installers have to continually upskill, keeping on top of current trends and the installers shortlisted have shown they are some of the most innovative tradespeople in the UK.”

Rachel Smith, General Manager at Polypipe Underfloor Heating, said: “We work closely with the best installers on a daily basis and are always looking for ways to celebrate the talent the industry has to offer. Seeing the entries for the Heating Installer Awards reinforced just how much talent there is.

“The awards received more entries than ever this year and they were of a very high standard. We would like to congratulate Shaun on winning this year’s awards and encourage installers to consider entering next year.”

Gareth Ash, Marketing and Technical Support Manager at Danfoss, added: “Danfoss has been proud to sponsor the Heating Installer Awards for two years and year-on-year, the quality of entries improves. It is encouraging to see so many installers proud of the high-quality work they carry out.

“We would like to say a huge congratulations to Shaun for his success. Shaun is dedicated to changing the perception of the industry through his quality workmanship and work with WaterSafe, and is a deserved winner.”

Stephen Egerton, Marketing Operations – Heating at Wolseley, said: “Any initiative that shouts about the talented installers and good work within the industry, we are proud to be part of. Installers today don’t just have to carry out quality work; they provide advice and guidance to other installers and are helping change the face of the industry.

“Shaun is a worthy winner for the Heating Installer awards 2018 and we are looking forward to see what 2019 brings.”

Kimberley Rigg, Marketing and Development Manager at Avanti Gas, added: “The Heating Installer Awards is a great way for us to champion great work within the industry and is an opportunity for installers to shout about the positive work they carry out on a day-to-day basis.

“For us, the winner of the Heating Installer Awards should go above and beyond for their customers every day, be passionate about the industry and be a shining example to other installers. That kind of commitment to your customers is something we value highly at AvantiGas – Shaun embodies this and we’d like to extend our congratulations to him.”

Huw Jenkins, of Thornhill Plumbing and Heating, Cardiff, came runner up in the awards.

He said: “It’s a great honour to be awarded runner up in the Heating Installer Awards and to be awarded the best heating installer in Wales. It’s great to be able to represent the industry and help other installers raise their standards across, which is very important. I’ve had a great day here.”

Nominations for the Heating Installer Awards 2018 opened in October 2017, asking installers, homeowners and customers to submit exemplary examples of work over the past 12 months.

A panel of industry experts then met to shortlist nine regional winners, with the shortlist going to a public vote. Thousands of votes were cast, with Shaun crowned the overall winner.

The 2019 competition will open later this year. For further information and to register interest for next year’s awards, please visit www.heatinginstallerawards.co.uk.

The Heating Installer Awards Announces 2018 Regional Winners

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Following an intense judging day which saw the best talent within the plumbing and heating industry shortlisted to just nine outstanding installers, the regional winners of the industry famous Heating Installer Awards have been revealed for 2018.

The regional winners are:

  • North West – David Thompson, Ground Heat Installations Limited
  • North East and Yorkshire – Neil Bumford, Bumford Heating Limited
  • South West – William Hale, D J Hale and Co
  • South East – Daniel Wells, DW Heating and Plumbing Limited
  • East Midlands – B.A.R. Plumbing and Heating
  • West Midlands – Ian Smith, IJS Trade Services
  • East of England – Mark Partridge, Bright Green Renewables Ltd
  • Wales – Huw Jenkins, Thornhill Plumbing and Heating
  • Scotland – Shaun Scott, Scott Plumbing and Heating

Hundreds of entries were whittled down to the top nine, with each winner representing their own region of the UK. They will now face an online, public vote to decide the UK’s number one heating installer.
Representatives from Danfoss, Polypipe, Sentinel, Installer Magazine, and Vaillant UK, the award sponsors along with Wolseley and Avanti Gas, judged the entries on technicality, professionalism, exceptional service and customer testimonials, at the judging day which was held at Vaillant HQ in Belper. The panel was also joined by Peter Booth, winner of last year’s Heating Installer Awards.

The winners selected each demonstrated a desire to go to great lengths in order to deliver incredible levels of service for their customers, using innovative solutions that improve the quality of life of families and businesses across the UK.

Judge Becky Appleyard-Kelly, representing Polypipe, said: “Over the years we have witnessed the positive influence the Heating Installer Awards is having within the industry and we wanted to be a part of that. This was our first year sponsoring the awards and we are incredibly proud to be a part of an initiative that celebrates exceptional levels of work.

“The level of quality of the entries received this year was very impressive and it was a difficult job to choose just one for each region. Each finalist should be very proud of themselves and we are excited to find out who the overall winner is.”

Judge Paul Honeyman, representing Vaillant, said: “We have been sponsors of the Heating Installer Awards since it began in 2015 and the quality of entries is improving year on year. The judging day was a reminder of how many talented installers there are within our industry.

“From one-man-bands to larger companies, the awards celebrate those installers that go above and beyond for their customers and who display exemplary levels of work on a day to day basis; they set the benchmarks the rest of the industry should aspire to.

“Congratulations to all of the regional winners. The British public has a difficult job in selecting a national winner!”

Jessica Green, judging on behalf of Sentinel, said: “As advocates of the heating industry, and the installers that work within it, we were incredibly impressed to see not just the quality of the work that is carried out across the country each day, but the amount of passion those within our industry have for what they do.

“The Heating Installer Awards judging day was a fantastic opportunity to witness this talent and dedication first hand: it really made us smile. The British public has a really tough choice ahead of them as we enter the final part of this competition.”

Judge Gareth Ash, representing Danfoss, said: “This is our second year judging the Heating Installer Awards and it was great to see the installer community remains as passionate as ever! The entries this year were fantastic, and it was a tough job to judge.

“We already know the industry is filled with talented and dedicated tradespeople that put their customers first, and the Heating Installer Awards is a great way to celebrate this. The winning regional installers are not only a credit to their region, but the UK as a whole.”

Mark McGettigan, judge and editor of Installer magazine, said: “As media partner of the Heating Installer Awards, we have seen the entries develop and improve over the years and this year was the best we’ve seen in terms of quality. It was incredibly interesting to see an increase in the number of renewable energy entries, which gives us a wider view of the landscape of the heating industry.

“Congratulations to all of the regional winners, and may the best man win!”

Peter Booth of G.V. Booth and last year’s winner, said: “It was fantastic to see so many talented installers enter the Heating Installer Awards. I see examples of quality installations from other installers everyday on social media and I really enjoy people showcasing the work that they’re proud of, no matter how big or small the job is.

“The quality of entries was very high – I even gave one full marks, something I didn’t think I’d be able to do! I encourage everyone to continue celebrating good news within our industry and vote for the overall winner of the Heating Installer Awards 2018.”

All regional winners will now be put forward to compete for the title of the UK’s Best Heating Installer 2018, which will be announced at Installer2018 in May following the online public vote.

Those wishing to vote should visit www.heatinginstallerawards.co.uk/finalists. The deadline for votes is 9pm on Friday 27th April. Full terms and conditions can be found on the website.