Have you got what it takes?

Here are the 2019 regional winners and their fantastic entries.

Entries for the Heating Installer Awards 2020 are now open so why not try your luck? Enter for free here

NORTH WEST REGIONAL WINNER

 Name: Andrew Beatty

Business Name: Greenfields Heat & Power Ltd

Please provide an overview of a project you are particularly proud of – tell us in simple terms, what the problem was and what you did to solve it:

This project was carried out at a rural property on the side of a very steep hill, making it extremely hard to access. We were required to install a heat pump for which we drilled two very large boreholes. Getting the drilling rig on site was a nightmare as the property was ten miles down a single country track. We got the rig dropped off at a neighbouring village, and then it was tractor and trailered onto site.

Once the boreholes were complete and tested, it was a while before we were invited back to the property to carry out the installation. This was because building work on an extension needed to be completed.

Before our arrival, the property was cold and drafty, heated insufficiently by an old oil boiler. We replaced this with full insulation, underfloor heating and oversized radiators upstairs. This was all then connected to the new heat pump.

Tell us what products you installed and why they were the best for the job:

I’m a Vaillant renewable partner and have full faith in the Vaillant heat pump products and as such offer a seven year parts and labour warranty on this equipment to all of my customers. Efficiency of the heat pump has a COP of 4.2, which will offer real savings over the old oil system. We also fitted Vaillant IQ Controls, which are very simple and straightforward to use, yet still a highly sophisticated piece of equipment which saves money and time.

We also use top of the range movie tech ground loops and chamber for added piece of mind. The underfloor heating we installed was tried and tested Luxusheat which offers fantastic quality and value for money.

Tell us what was different or unique about this job:

The property was at a very exposed location with a precarious driveway. It was weathered and old but following both our own work and work from the builders, it is now bang up to date and highly efficient which should prove to be significantly cheaper to run and maintain desired temperatures, even on the coldest of days.

And finally, tell us what the end result was for your customer, for example, no more call outs, reduced energy bills:

The customer was delighted with their new ground source heat pump. Expressing how easy it is to use, making visible savings on fuel costs. With the RHI payment imminent, she can only recommend Greenfields. As an MCS installer, we could retain the government RHI scheme for the customer which should work out at £18,000 over seven years.

NORTH EAST  REGIONAL WINNER

Name: Jason Enright

Business Name: Enright Environmental Limited

Please provide an overview of a project you are particularly proud of – tell us in simple terms, what the problem was and what you did to solve it:

The heating system which was originally in use was fed from a ground floor boiler to an array of radiators throughout the church hall and three fan convector units. Although the existing floor standing boiler was still operational, the manufacturer no longer supported this particular model meaning the majority of spare parts were now obsolete. On top of this the boiler operated using a permanent pilot which was constantly burning to provide ignition, which was both inefficient and created high running costs. Due to these factors, the client approached us to quote for the church boiler replacement.

Tell us what products you installed and why they were the best for the job:

We recommended the installation of a replacement high efficiency wall hung system boiler including a new fully room sealed balanced flue system, automatic ignition, integral circulation pump, suitable time and temperature controls and all necessary pipework modifications

Tell what was different or unique about this job:

To continue preventing people touching the hot radiators we suggested cutting vents into the sills to allow more air movement whilst still keeping them safely covered.

And finally, tell us what the end result was for your customer, for example, no more call outs, reduced energy bills:

Now that the installation has been successfully completed the church hall are benefiting from greatly improved efficiency of the heating system and lower heating bills as a result.

 

YORKSHIRE & HUMBER REGIONAL WINNER

Name: Grant Gundelfinger

Business Name: Mayfly Group Ltd

Please provide an overview of a project you are particularly proud of – tell us in simple terms, what the problem was and what you did to solve it:

Although this job isn’t as technical as a lot of the work that I carry out I feel that it gives a good indication of the level of expertise, care and service that I provide to all my customers.
I was asked by our customer to inspect their faulty thermodynamic hot water cylinder. They had issues with poor pressure and flow rate and the compressor had broken down, so they were reliant on using the immersion to provide them with a little hot water.

I offered to investigate and discovered that the cold supply had been connected via a flexible tap connector that was unnecessarily restricting flow, the multi-function valve had become blocked with sediment and the expansion vessel had failed. Once I discovered the problems, I discussed their long terms plans for their home to find a solution best suited to their needs (e.g. I find that budget rather than performance becomes a major consideration if clients have plans to move within a short period of time).

Tell us what products you installed and why they were the best for the job:

I decided to fit a Vaillant cylinder since I had previously installed them a Vaillant boiler – compatibility and excellent performance were key. Along with it I fitted the VR66 wiring centre – to simplify the system wiring – which worked well with their Vaillant vSmart control. Honeywell 2 port motorised valves were installed for removability and reliability. I also installed a Tesla expansion vessel service valve to ensure that the expansion vessel could be easily maintained to reduce water wastage when servicing, and minimise inconvenience should the vessel need to be repaired or replaced in the future (this is something that we do as standard on our installations). I upgraded the pump to a Wilo Yonos Pico 25/1-6. I have found them to be fantastic value with excellent performance, reliability and ease of set-up. A set of ‘Perfect Pump Valves’ – reliable and easy to dismantle – made maintaining or replacing the pump easy in the future.

Tell what was different or unique about this job:

After discussing the pros and cons of various solutions suitable for their home, I offered them two options; to have the unit repaired or have it replaced. As they were planning to stay for the long term, they chose to replace it so I explained about the efficiency benefits of having a new cylinder compatible with their existing boiler and controls.

The clients had an 11 week old baby with no alternative place to stay whilst the works were carried out so I knew I had to work in a tight space and timeframe and complete it in less than a day to minimise their inconvenience. I asked our Fgas registered subcontractor to safely decommission and remove the old cylinder and external exchanger system the day before the installation to maximise my chances to completing the work within sociable hours.

Unfortunately, the cylinder delivery was very late the next day so I was up against it, with very little time to complete the job. Despite being on a tight schedule, I feel it is always important to protect the client’s property and belongings from dirt and damage and work in a considerate way – especially when the property is occupied so it is safe for everyone to move around – so I spent time covering vulnerable areas using floor protector and sheets. I explained that there may be some inconvenience but asked the clients if it was ok for me to work late in order to keep my promise of heating and hot water by the end of the day. They were more than delighted that I was prepared to do so. After putting in the hard yards with the installation, I kept to my promise and by 12.30am that night I had completed the works (without disturbing the baby’s routine), cleaning up properly when I had finished.

I always think about the future and maintenance of a system when planning and specifying my installations. I plan my work meticulously, giving myself plenty of time to do a neat and thorough job. Even when pipes are concealed they are given the same care as those on show as aesthetics are important to me. Even though the time frame was shorter than I am used to, I proved that I was able to produce an excellent result, making good use of my skills and ability, relying on my experience to complete the project in a timely fashion.

And finally, tell us what the end result was for your customer, for example, no more call outs, reduced energy bills:

The end result was that the client had excellent hot water delivery with increased efficiency (with an electricity meter that wasn’t spinning its head off) and peace of mind that their Vaillant installation will give them many years of reliable performance. They were so impressed that they called the following day to tell me that they had to turn the shower valve down because they were nearly knocked off their feet when they turned it on. Needless to say, they were very happy with the result and having had smart meters fitted, they have already seen a good reduction in their energy consumption.

 

WEST MIDLANDS REGIONAL WINNER

Name: Craig Shaw

Business Name: Precise Plumbing Services

Please provide an overview of a project you are particularly proud of – tell us in simple terms, what the problem was and what you did to solve it:

This is one of our vulnerable customers who is under social care. After the social worker contacted me when the carers had attended her property to find it at a very cold temperature. We instantly attended and assessed the situation to find her back boiler had split and caused flooding to the gas parts. Our standard reaction to this was to isolate and make the system safe, and put emergency electric heaters in place to make the customer feel comfortable in her home. An emergency meeting was held to work the plan of action to get Mrs Ray a new boiler and heating system that was energy efficient and would improve the natural heat in the property for the elderly customer. This would also reduce the gas bills and give our customer the peace of mind that she could afford the heating when required instead of having to choose when would be best due to costs on old boiler. Our customer is vulnerable and elderly my first concerns were her health and how this large amount of works would affect her. Between me, her social worker and careers we decided to relocate her temporarily whilst the works were completed. We finished the job on time and in budget to suit the customer’s needs. The controls and boiler used were Glow-worm betacom4 with added clmapro2 controls. This allowed us to give the customer and her careers the simple easy to use with modulating control to reduce bills to their max. Since our installation the customer has had the luxury of new radiators to all rooms to optimise comfort and efficiency with a low cost boiler that is fully guaranteed and maintained by myself. I choose Glow-worm for their effective call outs if required to cover parts and labour under warranty which gives my customer the peace of mind that if faults occur in future, a speedy professional repair is only moments away.

Tell us what products you installed and why they were the best for the job: 

I fitted the Glow-worm betacom4 with added clmapro2. This was to allow maximum modulation with the heating system to reduce gas bills for the customer which results in them being warmer for longer. I also choose this manufacturer due to the exceptional response times and support given when required. This offers me and my customers the peace of mind that they and their heating systems are in good hands and very reliable.

Tell what was different or unique about this job:

This customer had to have a care plan created and a plan of action put in place to cause minimal disruption to her and also re integrate her back into her house with a new heating system. We enjoy working with vulnerable or elderly customers with the aim of a quality a professional workmanship carried out with their health, safety and well-being being our top priority.

And finally, tell us what the end result was for your customer, for example, no more call outs, reduced energy bills:

Since this we haven’t been called out to the property for any more leaks to radiators the customer is happier with heating now costing considerably less than previously. The system can be set and adjusted by carers to allow a constant heat within the property for the well-being of the customer.

 

EAST MIDLANDS REGIONAL WINNER

Name: Glen Wakeling,

Business Name: Heatspec (East Midlands) Ltd

Please provide an overview of a project you are particularly proud of – tell us in simple terms, what the problem was and what you did to solve it:

A couple had a house which they had been renovating for nine years, they went through several plumbers and all of them left a mess. I knew a great LPG solution as they are off grid for everything except electricity. Before I arrived, they had a wood burning stove for their heat and hot water but found it tedious to fire up every day. I came up with a below ground LPG bulk tank supplied and fitted by Calor, FOC, I then got them a Viessmann Vitodens 200 with an Unvented cylinder. Due to the amount of plumbers on site with varying amounts of pipe and different sizes, it was difficult to calculate a true flow rate required on the radiator system. So I used a Spirotech AX combined dirt and air low loss header and a new Wilo Stratos Maxo, which has an intelligent pump routine which will adjust its curve depending on the load. I used a Flamco expansion vessel arm with additional gauge, AAV and PRV as well as an additional expansion vessel for the system side of the LLH. The system is on weather compensation, as being on LPG I didn’t want their bills being too high. Since the system has been commissioned the house has been the best it has ever been. We are due back in the New Year to add a booster set to increase the water performance and storage as they run out of water in the summer.

Tell us what products you installed and why they were the best for the job:

Viessmann Vitodens 200 for modulation and 4 pipe DHW, Viessmann HO2B weather compensation controller for maximum control benefits, Wilo Pump for new technology and performance, Spirotech AX LLH for complete system care and hydraulic separation. Viessmann Vitocell twin coil, piped in series for now but future proofed for solar thermal in the future. Hilti rail and clips for speed and aesthetics. Geberit press fittings on all of our work. Tracpipe for LPG.

Tell us what was different or unique about this job:

We were very fortunate to have a little room as a blank canvas, the family had struggled so much with little heat and hot water and it was nice to let loose on a project yet still keeping to a tight budget. Design and aesthetics were so important to give the customer everything they needed with room for future proofing.

And finally, tell us what the end result was for your customer, for example, no more call outs, reduced energy bills:

A heating system which runs itself dependant on the weather, a house which now for the first time has even heat, the children do not suffer in the winter and generally happier household.

EAST OF ENGLAND REGIONAL WINNER

Name: Mark Partridge

Business Name: Bright Green Renewables Ltd

Please provide an overview of a project you are particularly proud of – tell us in simple terms, what the problem was and what you did to solve it:

Our customer purchased his large, 5-bedroom detached property in 2000 and inherited a very inefficient and costly-to-run GEC NightStor electric heating system (the property is off the mains gas network). It soon became apparent that the running costs of the system were prohibitive and that an alternative had to be found. As such, the NightStor system was decommissioned and for several years the property was heated using a combination of an open fire in the living room and electric convector heaters strategically placed in the other occupied rooms. Having approached numerous heating companies over the last few years (all of whom proposed differing solutions), Dr Gratton remained unconvinced that any of them were viable alternatives and would provide the performance, efficiency and low running costs he was seeking.  Searching on the internet, and interested to learn if renewable energy could be the solution, he quickly found Bright Green Renewables Ltd. The quality of the website, Which? Trusted Trader accreditation, and glowing customer testimonials prompted a call to Bright Green. This led to detailed discussions about his dilemma and to the possibilities offered by a modern heat pump system. The fact that he already had a Solar PV array and battery storage system made an electrically-powered heating system particularly attractive, especially one that only uses only 1KW of electricity to produce over 4KW of heat, i.e. a system that is over 400% efficient! With all enquiries of this nature Bright Green always visit the property and undertake a detailed site survey (at no charge). This is to accurately ascertain the heat loss of the property and the required heat pump specification to provide 100% of the space heating and domestic hot water requirements. The survey also thoroughly investigates the feasibility of the Heat Pump installation and the optimum location for the main equipment – primarily the Heat Pump itself and an unvented (mains pressure) Hot Water Cylinder. The final Heat loss report, design proposal, performance simulation and quotation were prepared and issued to Dr Gratton. These documents prompted numerous conversations and email exchanges regarding the performance of the system, anticipated running costs, and the various installation-related requirements. The outcome of this protracted dialogue was another site visit to talk through the proposed system design face-to-face, along with references to similar projects already successfully completed. An order from Dr Gratton was received shortly afterwards.

Tell us what products you installed and why they were the best for the job:

In order to specify an MCS (Microgeneration Certification Scheme) accredited and RHI (Renewable Heat Incentive) eligible Heat Pump system, Bright Green Renewables proposed a 14KW Mitsubishi Ecodan Heat Pump and 210L pre-plumbed, unvented, Hot Water Cylinder. The proposed Mitsubishi Ecodan is one of the best on the market, providing water at up to 60DegC and delivering its full 14KW capacity down to -7DegC whilst maintaining very high efficiencies due to its patented “Zubadan” inverter technology. The 210L unvented cylinder is also designed and manufactured by Mitsubishi to perfectly complement the Ecodan heat pump. It comes with an external plate heat exchanger (rather than a conventional internal heating coil) and the 3 circulation pumps required by the Mitsubishi system come pre-installed on the front of this state-of-the-art hot water cylinder. The existing radiators were also assessed as part of the overall design proposal and the vast majority were found to be undersized for the proposed heat pump system. Due to their age, coupled with the fact that they were all full of dirt and sludge from the antiquated NightStor system, the decision was taken to upgrade all the heat emitters with new Stelrad Softline convector radiators. Not only do the Stelrad radiators look far nicer than the previous 30+ year old radiators, they also allow the heat generated by the heat pump to be efficiently transferred into the rooms and for the desired room temperatures to be easily achieved.

Tell us what was different or unique about this job:

The main difference about this job was the apparent inability of heating companies from far-and-wide to come-up with a suitable replacement heating system with the required performance and efficiency, and at an acceptable price. All wanted to either “sell” a system over the phone with no site visit, or to send a sales person to the property to “over-sell” a variety of unsuitable heating systems (including infra-red panels and biomass boilers), none of which had any serious chance of offering the price/performance combination required by Dr Gratton. Bright Green were the only company to visit the property, prepare a comprehensive design proposal, and hence provide a solution that was guaranteed to work. Bright Green Renewables never have (and never will) employ sales personnel. All our projects are generated either from direct referrals or from potential customers finding Bright Green via an internet search. We never actively seek business and every customer interaction is with a highly qualified Heating Engineer who’s focus is on designing the best possible system to maximise performance and minimise running costs. An additional advantage of this approach is that as Bright Green Renewables have been an MCS accredited company for over 10 years, we are obliged to operate to rigorous Government standards in our business dealings with customers. The result of this is a Renewable Energy heating system that complies with all industry requirements and which is offered with a comprehensive 7-year product warranty and 2-year workmanship warranty. Most domestic heat pump installations designed, installed and commissioned by Bright Green Renewables are also eligible for 7-year, index-linked grants via the Government’s RHI scheme. In Dr Gratton’s case these grants are worth over £1,500 per annum. This fact, in combination with the very low running costs (circa 75% less than the NightStor system), finally provided Dr Gratton with the solution he required, i.e. high-performance and low running costs (with the additional benefit of a 7-year, index-linked, income stream!).

And finally, tell us what the end result was for your customer, for example, no more call outs, reduced energy bills:

Rather than trying to interpret the benefits to our customer, we have included below a written review by Dr Gratton – who kindly offered to provide this once he learned that we were planning to use his Heat Pump installation as the basis of our 2019 Heating Installer of the Year entry.  BACKGROUND My wife (Sarah) and I purchased our home in October 2000, where a GEC NightStor 100 was already in-situ and heated our wet radiator system. We later learned that it replaced an oil boiler system and we are not aware of the previous owners’ motivation for the switch.  However, increasing electricity costs coupled with poor output from the NightStor unit, meant the house was pretty much permanently cold and we needed to find a more efficient and affordable solution.    Gas wasn’t an option in the village, and we wanted a more sustainable solution than oil. We were also looking for something that would take advantage of newly installed solar panels and batteries. Our online research led us to investigate air and ground source heating solutions and we leant towards an air source system, as it proved logistically simpler to implement.  TODAY There are many companies selling an air source heating system that promises the earth at a discount price. It’s all very tempting, but after speaking with those outside of the ‘too good to be true’ bracket, it was Bright Green Renewables that piqued my interest, since they, for want of a better expression, actually seemed to know what they were talking about.   They initially called out to survey the property to ensure if the installation was indeed feasible, given the location of the proposed Ecodan unit, along with its 210-litre cylinder. An initial proposition was provided regarding the location of the unit and how the installation would be undertaken, whilst attempting to foresee any challenges.  Of course, once you begin to remove a system that’s been in situ for over twenty years, you’re never sure what you will discover when the task of dismantling it begins. The Bright Green engineering team provided superb technical due diligence to understand how the existing network of pipes fuelled the radiator system and offered a solution that would also save space once the tired GEC NightStor 100 was finally removed. As a result, I now have a utility room where I can swing that proverbial cat!  The 210-litre cylinder was placed into our existing airing cupboard, retiring the decrepit and leaky cylinder that was used to supply the hot water for our home. All the gubbins, along with the brains if you like, of the whole system was positioned in one location – the airing cupboard. The chaps even installed our Nest thermostat, so we can now ask Alexa to set our home temperature alongside a host of other functions, all enabled by our smart home system.

Dr Dean Anthony Gratton from Cambridgeshire

SOUTH WEST REGIONAL WINNER

Name: Marc Smith

Business Name: GHS

Please provide an overview of a project you are particularly proud of – tell us in simple terms, what the problem was and what you did to solve it:

Hadland Care’s new HQ, it was a conversion of a Grade 2 listed church into an office

Tell us what products you installed and why they were the best for the job:

Two qty Worcester Heat only Boilers 40kw, 40kw is the largest domestic size boiler you can get so technically anyone can work on it in the event of a breakdown as well as being an A rated boiler.  These were installed in modular and feed in to an 80kw low loss header, to optimise boiler performance and balance out the hot water. This was then split off into six zones, four zones heating radiators all with TRV’s, one hot water tank zone and one zone to the exhaust heat pumps. In the loft we installed a Green Master HP, exhaust air heat pump, to recycle the heating provided for the boilers, kick starting the temperature. The waste heat is then returned to the low loss header and reused.

This system works by creating a positive pressure in the building and stops cold air leaking in. We had to run ducting in to the heart of the building to extract and recycled the heat and air. There will also be 80kw or air source heat pumps being installed next year, which we will interface into dual coil cylinder and then resent the heat back to the low loss header, the idea being the boilers fire up on very cold days, then the Air Source kicks in and shuts the boilers off, whilst the exhaust air heat pumps maintain a constant temperature and reuses as much heat as possible whilst making the unit air tight.

Tell us what was different or unique about this job:

The fact that we are using a blend of tried and test gas boilers, air source and positive pressure to retain the heat in the building is great. We have designed the controls, allowed for expansion in the future and kept everything simple. This coupled with the fact it is an old grade 2 listed building with very large single pain windows to try and retain heat makes it a very unique project.

And finally, tell us what the end result was for your customer, for example, no more call outs, reduced energy bills:

The benefits to the customer are three separate heating systems all running to their maximum efficiency which will only ever save them energy costs. Whilst they wanted to be a completely renewable building, we made it clear and proved to them it could not be done, three other companies tried to do this, but failed to provide a practical solution that could work with all weather conditions in the UK and have a backup system if any part of the installation failed. Plus it has been kept simple so any competent engineer can service and repair.

SOUTH EAST REGIONAL WINNER

Name: Tony Dumble

Business Name: Unequaled Heating

Please provide an overview of a project you are particularly proud of – tell us in simple terms, what the problem was and what you did to solve it:

This job was carried out at a six bedroom property in Clapham, London. There was a very old gravity system installed previously, which we changed to a fully pressurised system with a higher kw output suitable for handling a large new kitchen extension and two additional new bathrooms, underfloor heating and multiple new radiators.

To achieve the required water pressure and flow to satisfy the needs of 5 total bathrooms, we added a break tank and booster pump setup. We didn’t have sufficient height in the basement for one large hot water cylinder or width for a horizontal one, so we installed two smaller pressurised 150l indirect cylinders side by side.

With the implementation of a new underfloor heating system and additional radiators, the secondary flow rates exceeded that of the boiler, therefore we incorporated a hydraulic break (low loss header) into the system, to help to keep the boiler working within its designed parameters of DT20.

In addition to this, we installed a new system boiler in the ground floor utility room, which was controlled by Vaillant weather compensation. We also completely zoned the property, splitting it into five controllable zones, with the system now hosting three thermostats instead of just one.

Tell us what products you installed and why they were the best for the job:

We installed a Vaillant system boiler along with Vaillant controls. These controls are extremely user friendly and allow you to use multiple control strategies such as weather compensation, hot water priority and also utilise mixing stations and more, which helped achieve optimum living conditions between the five zones.

The two 150l unvented cylinders we used are Main, which I have found do a fantastic job (just as good as the more expensive brands) and are therefore amazing value for money. The underfloor heating we installed was Emetti, purely because I feel they produce really high quality products with fantastic manifold systems. We also fitted and Grundfos MQ Home Booster pump. I regularly use Grundfos pumps in my installations as I’ve had no issues with them and I’m willing to pay a little extra for a quality product that will continue to serve the customer well for years to come.

We also installed a secondary hot water return due to the property having four levels as well as an additional expansion vessel to cope with the larger volume of water, due to the additional water content from the new underfloor heating system and radiators.

Tell what was different or unique about this job:

The initial scale of the job made it unique. The fact we were working across four floors and a new extension meant a lot of planning needed to take place initially to ensure we executed the project to both our own and the customers exacting standards.

It was a luxury property, and the customer was very clear about not wanting the underfloor heating manifold in any of the kitchen units. This meant we were required to fit it in the basement. With the manifold at a lower level than the pipework, we had to fit auto air vents on the pipework in an accessible void eliminating any possibility of air traps.

Due to the installation being in the basement, all discharge pipe work for the unvented cylinders had to go into a sump pump that was capable of carrying water at high temperatures, which was also a unique aspect of this particular job.

And finally, tell us what the end result was for your customer, for example, no more call outs, reduced energy bills:

The customer had suffered with low water pressure for years, which is painful to imagine considering the property is worth six million pounds! Following the work we carried out, the family now have fantastic water pressure as well as their hot water volume doubling from 150l to 300l to cater for the new and existing bathrooms. They also now have immediate hot water at outlets due to the secondary return we installed, as well as increased comfort levels across the five zones across the property due to weather compensation being fitted.

SCOTLAND REGIONAL WINNER

Name: Stuart Sugden

Business Name: Sugplumb Ltd

Please provide an overview of a project you are particularly proud of – tell us in simple terms, what the problem was and what you did to solve it:

This was a large Estate house on a rural Aberdeenshire estate on Royal Deeside. The job was to find a solution to the high energy bills and reduce the carbon foot print of the property. Our Renewables Manager Iain Marvin was appointed to carry out a survey and make his recommendations. The house was heated by an unreliable oil system and the oil tanker was never away from the property filling up. We proposed and designed a Ground Source heating system utilising the ground around the property to harness the earth’s energy. This system, was linked with a field array of evacuated tube solar panels to harness the suns energy and back up the heat pumps.

Tell us what products you installed and why they were the best for the job:

We Installed 2 x CTC Eco Part heat pumps linked with an i550 multi buffer store. This allowed us to link the multiple systems and utilise as much energy as possible. The system was designed with economy in mind and set to maintain a temperature in the dwelling and adjacent holiday let. The results have been amazing and the customer has halved their bills and the property is allot more comfortable and reliable.

Tell what was different or unique about this job:

The job involved linking two heat pumps and solar panels and in a room as large as a cloakroom toilet. Much time and consideration had to be taken to link all systems in a manner which allowed easy servicing and maintenance and met the brief. CTC was very very impressed by this installation and showcased this on their web etc… All installations were undertaken in house at Sugplumb ltd for customer peace of mind, from initial design to installation of ground loops and all associated works.

And finally, tell us what the end result was for your customer, for example, no more call outs, reduced energy bills:

The customer has halved their bills and the property is maintaining a temperature to make it comfortable all day every day. As a VIP installer our customer enjoys 7 year warranty and also commercial RHI payments for the next 20 years. The RHI payments will more than double the initial coat of the installation and when the savings are also brought into the equation the system pays for itself within a five year period. Needless to say the customer is amazed and is now looking for us to add Solar PV to offset the electrical supply costs and save further energy and money!

WALES REGIONAL WINNER

Name: Steven Calvert

Business Name: S Calvert Plumbing & Heating

Please provide an overview of a project you are particularly proud of – tell us in simple terms, what the problem was and what you did to solve it:

Newcastle Dental Surgery required a new heating system – this was a complete rip out and restart.  We provided a full renovation including full heating, commercial hot water setup, twin oil boilers, tanks and control sequences.

Tell us what products you installed and why they were the best for the job:

The hot water works on a Telford cylinder with a Grundfoss Comfort Modulating return pump. This splits into two distribution parts and feeds both the surgeries and the community area. The returns are controlled with IMI Hydronic Thermo valves. Every hot outlet has a mixer valve and the complete system is balanced thermostatically and flow/pressure.

We used Worcester Danesmoor system boilers linked together with a Spirotech low loss header. I don’t actually use the Worcester boilers much but they seem well built and Spirotech is in my opinion of the highest quality and also has an extensive range.

We fitted two main zones that then split down to a further ten heating parts within the main zones all controlled via wall stats and the system sequencer. The two boiler pumps are Grundfoss Alpha modulating pumps and the main is a commercial Grundfoss Alpha. We used Grundfoss pumps as they have a wide variety of pumps for every job and their technical support is brilliant.

The balancing valves are IMI Hydronic Balancing valves. IMI are tried and tested and their technical is also exceptional and the range of domestic and commercial products is endless. They’re great to deal with!

We also used Honeywell stats and programmers which we use in most if not all our commercial system for ease of use.

Tell what was different or unique about this job:

It’s not often you get to do a project of this scope and specification and it was the first I’ve done of this kind. It was great to use such a large catalogue of materials and install such a large system rather than just part of it.

And finally, tell us what the end result was for your customer, for example, no more call outs, reduced energy bills:

The dental surgery were really happy with the new heating system. The system has been very efficient to run and has given the surgery complete control of every room to create perfect comfort for the required rooms.

Every project and every customer is always happy. We only take jobs where we can do the best for our customers. We’re honest to them because 9/10 a boiler can be fixed, and I won’t just buy a new boiler to make myself more money. I’ll save the customers money first.

NORTHERN IRELAND REGIONAL WINNER

Name: Ian Steenson

Business Name: All In One Plumbing Services

Please provide an overview of a project you are particularly proud of – tell us in simple terms, what the problem was and what you did to solve it:

The customer had built their own bungalow over 20 years ago and had not had any working hot water from the day it was built. The plumber who first installed the heating system put in three different boilers and a Dunsley link-up system in an attempt to try and get the hot water working. When this didn’t work, several other plumbers visited the property to try and fix the problem but none were able to do so and as a result the bungalow had had no working hot water for over 20 years. The customer had therefore been reliant on an immersion heater to heat up the water which was very costly. The customer came to me after receiving a grant from the Affordable Warmth Scheme to have a new boiler installed. In order to solve the problems, I installed a brand-new boiler, 10 new radiators and re-piped the system. I also bypassed the Dunsley link-up system in order to get the hot water working.

Tell us what products you installed and why they were the best for the job:

I chose to install a Firebird 7090 26kw condensing boiler as it is a very efficient system and also has the same fittings as the old boiler it was replacing, making for a smoother installation process. I also installed the 10 brand new radiators, a new bunded oil tank and re-piped the system to accommodate the hot water.

Tell what was different or unique about this job:

This job was unique because I was able to fix an issue that had been negatively affecting my customer for over two decades. They had not had a system that could provide hot water and any hot water had to come via an expensive inefficient immersion heater. I felt great satisfaction at being able to finally solve this issue, providing my customer with a brand new efficient system.

And finally, tell us what the end result was for your customer, for example, no more call outs, reduced energy bills:

My customer finally has an efficient central heating system that not only keeps their home warm but provides them with hot water throughout. The customer also no longer needs to use electricity to heat their water, dramatically reducing energy use and reducing their carbon footprint by around 50%. The efficient condensing boiler is a huge upgrade on the previous system, reducing both energy bills and future call outs.