Privacy Notice

At the Heating Installer Awards, we are committed to maintaining the trust and confidence of visitors to our website, subscribers to our e-newsletters and people who enter the awards.

This notice explains how we use any data we collect about you, the limited conditions under which we may disclose it to others, and how we keep it secure.

Who we are

The Heating Installer Awards is an annual awards campaign run by Refresh Public Relations Limited (Company Number 7094330), trading as Refresh PR.  Refresh PR is a public relations agency providing business to business and consumer PR consultancy services to organisations nationwide. Our registered office is Refresh PR C/O Lloyd Piggott, 2nd Floor, St George’s House, 56 Peter Street, Manchester, England, M2 3NQ.

How we collect information

We obtain information about you when you use our website, for example, when you register an entry to the competition, vote or sign-up to receive our e-newsletters.

The types of information we collect and how we use it

Google Analytics

When someone visits www.heatinginstallerawards.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way which does not identify individuals. We do not make, and do not allow Google to make, any attempt to uncover the identities of those visiting our website.

Mailing lists

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a few reasons: to contact you if we need to obtain or provide additional information about your award entry; to keep you updated about the awards; to check our records are correct; and to check that you’re happy and satisfied every now and then. 

We use a third-party provider, MailChimp, to deliver our e-newsletter. We gather statistics around email open rates and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails, or by emailing unsubscribe@refreshpr.co.uk.

Award entries

As part of registering an award entry on our website, we collect personal information. We use that information for a few reasons:

  • to contact you about your award entry
  • to verify appropriate trade body membership for gas installations
  • to invite you to join the Heating Installer Awards social media accounts and to tag winners in our social media posts
  • to update you on information about the awards
  • to update you on information about the award’s sponsors and their products and services
  • to check our records are right and to check every now and then that you’re happy and satisfied

We anonymise your entry when it is presented to the award’s judging panel. The only information shared with the judging panel is your gas safety number and membership of any trade bodies.  We do not share any other personal information with the award’s sponsors or any other businesses or organisations.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing unsubscribe@refreshpr.co.uk.

How we keep your information secure

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we protect online.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to unsubscribe@refreshpr.co.uk

Changes to this privacy policy

We keep our privacy notice under regular review and any updates are posted on this website. The notice was last updated on 16 May 2018.

Any questions regarding this notice or our privacy practices should be sent by email to info@refreshpr.co.uk or by writing to Refresh PR, 3E Tariff Street, Manchester, M1 2FF. Alternatively, you can telephone 0161 871 1188.