Recognising the very best of sustainability in the heating and plumbing industry

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A couple of years ago, we added a new category to the Heating Installer Awards, which looks to recognise the Most Sustainable Installers in our industry. Sustainability is becoming increasingly important in all of our lives, and not least for those working in the heating and plumbing sector. And, with big targets for Net Zero set by the Government, plus a ban on all gas boilers in new builds by 2023, it’s only going to become more prominent.

So, we’re going to work hard here at the awards to share stories and recognise the work coming from the very best sustainable heating installers in the business. If you reckon you’re one of them, enter our Most Sustainable Installer category for free now!

Of course, we know it’s not all up to the installers; companies that work with them have a big part to play too. We’ve got some brilliant sponsors for the awards this year, all who are playing their part in creating a more sustainable industry. So, we wanted to share some of the best current sustainability initiatives from them below.


Check out Danfoss’ Green Restart series initiative, which aims to showcase how we can restart the economy following the pandemic in a green way. We love this video which shares more about what the business is trying to achieve through the initiative. Emissions are massively down due to the pandemic, and Danfoss believes now’s the time to build on this make a green change – and we couldn’t agree more!

In the same vein, this page has lots of great information and practical advice on solutions for green renovations and increasing energy efficiency. With 40% of the world’s energy consumption used in buildings, it’s important stuff, so do check it out.

Danfoss has also looked at the challenges of achieving Net Zero in the heating industry. The report analyses the challenge of decarbonising heat and explores solutions in the journey to Net Zero by 2050. With around 90% of the energy for this sector currently coming from fossil fuels, this is a really important piece of research. You can read more here.

And last but not least, Danfoss has some great sustainability-focused webinars coming up:

  • 3/12/20 @1pm – Improving the efficiency of domestic heating systems
  • 15/12/20 @1pm – The challenge of Net Zero

You can sign up for these for free under the events section of its installer hub here.


If you thought LG simply did TVs and washing machines then think again! LG’s award winning Therma V Air to Water Heat Pump range uses renewable technologies and natural energy from the air to provide green heating and hot water for your home – so it really is a must have for engineers looking to add heat pumps to their product offering . LG is currently on a mission to support the Government’s target of installing 600,000 heat pumps per year by 2028!


If you’re unsure about heat pumps, but know they’re something you should be investing in, LG offers free advice in how to get started with training courses and lots of educational content around how they work. The business has already stepped up its efforts to get more and more installers trained and ready to begin the heat pump revolution. Training takes place at its two training centres – at its head office in Weybridge and at GREenergy training centre in Chesterfield, close to the M1.

For more information on the LG Therma V range and the training available contact LG by emailing, or you can head to


And last but not least, Polypipe is on a mission to make its energy journey greener. Last month it announced details of its journey towards the Energy standard ISO 50001, which will help reduce its carbon footprint and develop a more effective use of energy through reducing energy waste and improving current processes. Part of this journey has been taken by Polypipe switching to green energy such as sunlight, wind and tides. That’s no small feat for a business that uses enough energy to run 6,800 homes per year! You can read more about it in in this blog, or in this video directly from its managing director.


Here at the Heating Installer Awards, we stand proud with all businesses and individuals that are doing their part to help our world become greener. Kudos to our sponsors, and anyone else that’s playing their part.

North West’s Phil Metcalf takes top spot at national Heating Installer Awards

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Following hundreds of entries, a judging day where a panel of industry experts whittled down the entries, a peer-reviewed technical challenge and a record public vote, the winners of the Heating Installer Awards 2020 have been announced.

Phil Metcalf, of Phillip Metcalf Cooling and Heating Services, was crowned the national winner during an exciting reveal video streamed online as part of InstallerFESTIVAL. Representing the North West and based in Lancaster, Phil impressed the judges and the public with his attention to detail and positive impact his work has had on customers. Phil was closely followed by the national runner up, Todd Glister of Glister Services.

Ryan Carlton from Cleethorpes scooped the first ever Rising Star prize having impressed with his commitment to learning and his positive and calm approach when faced with issues. The Rising Star award was introduced this year especially for budding apprentices to recognise those who are still in training but are already working hard to achieve high standards.

Last but by no means least the Most Sustainable Installer award, which recognises those who are doing everything they can to minimise the impact of their work on the environment, went to Jonathan Coyle from Harvest Cornwall. The judges commented on Jonathan’s clear and evident commitment to sustainability in everything he does, from growing his own food for team meetings and using recycled rainwater in the office, to the advice and sustainable service he provides customers.

Sponsored by Danfoss, Glow-worm, Polypipe and Stelrad, and supported by professional trade body CIPHE and Installer Magazine, the annual awards scheme celebrates the achievements and raises the credibility of plumbers and heating installers who deliver top quality work and excellent customer service on a daily basis, showcasing the superstars of the industry who often go unnoticed.

An interview with all the winners will be recorded and streamed on this website over the coming weeks so watch this space for their exclusive reaction to their fantastic achievement! For further information about the Heating Installer Awards and to register interest for next year’s awards, please visit


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The Heating Installer Awards is back for a fifth year and in 2020 we’re expecting more entries than ever. To help you stand out from your competition, we’ve pulled together some tips to help you write a really top-notch entry.

Be proud

In the past, some installers have said they feel like they’re bragging when filling in the entry, something that doesn’t come naturally to them. When we speak with a lot of people, they feel like they haven’t done any work worth shouting about but this is just because they perform above and beyond every day! In our experience, heating installers seem quite humble, but this is your chance to really show how great you are without worrying about showing off.

Be detailed

The more information you can give us, the better. The greater detail you go into, the better position the judges will be in to understand exactly why you should make the shortlist. So setting aside enough time to fill in the entry form is important. We would recommend half an hour to an hour to really give justice to the great work carried out. Don’t be afraid to go into lots of technical details; the judges are all experts in their fields so your entries will be understood and very much appreciated. Don’t worry about your entry being too long just give us all the information you can and we’ll help cut it down if necessary.


The most important part of the entry is an example of your good work. You should showcase a project you’ve worked on that you’re particularly proud of or that was a great engineering feat. In the past, we’ve heard about all sorts, from installers saving people from having no heating or hot water on Christmas Day, to those who have used pioneering techniques never before seen in the UK, so there really is a wide range of examples possible for this section. Also feel free to include more than one example or submit more than one entry if you have a number of projects you’re proud of!

Use the HIA team

If you aren’t comfortable with writing, or don’t have the time to sit down and fill in an entry, this shouldn’t stop you from entering. The team at the Heating Installer Awards is happy to take entries over the phone – we’ll type up all the information you give us and input it into an entry form for you. Whether you’re sat down at home in the evening, or driving to your next job at 7am, we’ll work around the day and time that suits you.


A picture tells a thousand words and this is definitely true with the Heating Installer Awards. Make sure that you take a picture when working on any jobs your do. Not only can you use them to market yourself, but they’re great supporting evidence when working on your entry for the awards.


If you want to strengthen your entry, you could add in a review from the customer. This third party endorsement can really help strengthen an entry. These can come from homeowners, businesses, third party suppliers or a main contractor that hired you. If you aren’t comfortable with contacting people for a referral then you could just provide contact details and the Heating Installer Awards team will get in touch with them on your behalf.

Why, why, why!

When filling in your entry, try and explain why you did things every step of the way. When telling us what products you used for an project, add a sentence to explain why, as sometimes, even without thinking about it, installers use products and applications in innovative ways that can revolutionise the industry.

You can enter the Heating Installer Awards 2020 here by filling in the short form or calling us on 0161 8711188. To hear more about the Heating Installer Awards and to find out some exciting developments this year, follow @HIAwards on Twitter and Instagram.

To the Busy Man in the Van

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Danfoss is on a mission to make installer life easier on September 2nd, Danfoss launches a dedicated website designed to make life easier for busy heating professionals. Installer Life is an easier route for installers to solve any queries when out on a job, and at the end of a working day, online games and fun puzzles will help them de-stress.

The first version of the website will be released in September 2019, and we are inviting all installers to give it a try and see what a difference it can make when choosing and fitting Danfoss domestic heating controls. As well as being a go-to online product resource, the new web site features training modules and helpful YouTube videos as well as puzzles and competitions for installers to enjoy during their downtime. Specially designed by Danfoss to make life easier for busy heating professionals, Installer Life can be accessed anytime, anywhere using a smartphone, tablet or desktop computer.

Always at your fingertips

“Installer Life is an exciting new concept in digital customer support,” explains Gareth Ash, Marketing & Technical Support Manager: “We have applied our extensive knowledge of working with domestic installers over many years to create an online encyclopaedia featuring selected residential Danfoss offerings,” he says. “With just a few clicks, installers can find the latest product data sheets, online training, links to our helpful ‘How To’ videos on YouTube and much more.”

The website also includes a new Product Finder tool with product comparison tables covering a selected range of residential Danfoss products from programmable room thermostats to thermostatic radiator valves, to burner and floor heating components. “Finding the right product information and support online can be surprisingly difficult. This tool is a new way of making product data available to installers and together with the installers we will ensure that the content evolves over time. The Product Finder shows individual products and models alongside their specific features and benefits. Being able to compare each offering at a glance makes it much easier for installers to choose the right product for their customers,” Gareth adds.

Start using it straight away

The Danfoss Installer Life website is already online in a preview version, and you can go online and sign up for the full release straight away. Summing up, Gareth says: “We know our customers are busy people who need information fast and without fuss. Installer Life is all about meeting that need with useful information, and online games to help installers de-stress at the end of a working day.”

For more information visit and enjoy the new video featuring real-life installers in the leading roles.

The winner of the Heating Installer Awards 2019 is…

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Following hundreds of entries, a judging day where a panel of industry experts whittled down the entries, a peer-reviewed technical challenge and a huge public vote, the winner of the Heating Installer Awards 2019 has been decided.

Tony Dumble of Unequaled Heating was announced as the national winner during a presentation at industry trade show, Installer2019, on 8th May 2019. Representing the South East, Tony impressed the judges and the public with flawless craftsmanship, smart problem-solving and high attention to detail. Tony was closely followed by the national runner up, Grant Gundelfinger of Mayfly Group Ltd from Yorkshire.

Sponsored by Danfoss, Geberit, Glow-worm, Polypipe and Stelrad, and supported by media partner Installer Magazine, the annual awards scheme celebrates the achievements and raises the credibility of plumbers and heating installers who deliver top quality work and excellent customer service on a daily basis, showcasing the superstars of the industry who often go unnoticed. In addition to industry-wide recognition, Tony scooped amazing prizes at both the national and regional stages of the competition, including an Apple watch, a Dash Cam and a money-can’t-buy trip to the Danfoss HQ in Denmark. Previous winners have also noted a significant increase in business after their award win, meaning that Tony can now look forward to a busy few months.

Speaking of his accomplishment, Tony said: “It has been a tough competition this year and I’m absolutely over the moon to have won. There is so much out there now, so much good quality work, so to be recognised for mine is fantastic. I’ve been chatting to some of my colleagues about the Danfoss trip and that’s a prize I’m definitely looking forward to.”

Runner up, Grant Gundelfinger said: “I’m chuffed to have won for Yorkshire, I’m still blown away by that so to now be runner up in the UK is brilliant. It’s hard to express what it means, when you’re up against such professionals it’s really an honour to get this recognition. To be announced as the runner up really gives me the confidence to say yes, I belong.”

The Heating Installer Awards 2020 will open for entries later this year with exciting developments set to be announced soon. For further information and to register interest for next year’s awards, please visit, follow us on Twitter @HIAwards, Instagram @heatinginstallerawards and Facebook @HeatingInstallerAwards, and keep an eye on the hash tag #TurnUpTheHeat.


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Following an intense judging day which saw the best talent within the plumbing and heating industry shortlisted to just 11 outstanding installers, the regional winners of the industry famous Heating Installer Awards have been revealed for 2019.

The standard of entries this year was higher than ever before but after hours of tough deliberations, the regional winners can be announced as:

  • North West – Andrew Beatty, Greenfields Heat & Power Ltd
  • North East – Jason Enright, Enright Environmental Ltd
  • Yorkshire – Grant Gundelfinger, Mayfly Group Ltd
  • South West – Marc Smith, GHS
  • South East – Tony Dumble, Unequaled Heating
  • Scotland – Stuart Sugden, Sugplumb Ltd
  • Wales – Steven Calvert, S Calvert Plumbing & Heating
  • East of England – Mark Partridge, Bright Green Renewables Ltd
  • Northern Ireland – Ian Steenson, ALL IN ONE Plumbing Service
  • East Midlands – Glen Wakeling, Heatspec (East Midlands) Ltd
  • West Midlands – Craig Shaw, Precise Plumbing Services

These 11 regional winners will now go through to the final stage, which involves a peer-reviewed technical challenge and a public vote. The finalists scores for these combined with the judges scores will decide the national winner, who will be announced at Installer2019.

Representatives from the awards sponsors – Danfoss, Geberit, Glow-worm, Polypipe and Stelrad – as well as the media partner Installer magazine, reviewed the entries on exceptional service, logical reasoning and positive outcomes, at the judging day which was held at Glow-worm’s HQ in Belper. The panel was also joined by previous Heating Installer Awards winners Shaun Scott, Peter Booth and Dennis Hollingworth.

Each of the winners selected demonstrated a desire to go to great lengths in order to deliver incredible levels of service for their customers, using innovative solutions that improve the quality of life for people and businesses across the UK.

Commenting on the awards, last year’s winner Shaun Scott said: “It was brilliant to be involved in the judging day and read about the fantastic work that is being done across the industry by so many talented installers.

“I have loved being the Heating Installer Awards champion – it has had a real impact on my business, so I’m excited for all of this year’s regional finalists! I hope that everyone within our industry shows them all the support they deserve and helps them celebrate the great work they are doing.”

To show your support for the industry and vote for who you think deserves to be crowned the national winner of the Heating Installer Awards 2019, visit here where you can also find out more about all of the regional winners. Voting closes on 24th April 2019.


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This post is a little different as it comes from our 2018 winner, Shaun Scott. As part of his prize for winning the Heating Installer Awards 2018, Shaun was whisked off to Denmark by our sponsor, Danfoss. Here’s how he got on…

Ever since winning the Heating Installer Awards last year, I’ve been looking forward to the prize from Danfoss. The time finally came on 9th October, when I boarded a plane to Aarhus in North Denmark.

As soon as we landed we headed to Silkeborg to visit the Danfoss factory. At the factory we saw TRVs being produced and packed, ready to be distributed all around  the world! It was great to see the manufacturing process – it was an interesting side to plumbing that I would never have imagined witnessing! After leaving the factory we travelled south for a night in Nordborg, home of Danfoss’ headquarters.

The next morning we got up early and went to the Danfoss headquarters, where we were treated to a historical tour of the Danfoss museum. The museum is the original farm house of Danfoss founder Mads Clausen, who founded the company in 1933, in an office above his mum and dad’s house. It was amazing to see the transition from a family home to the successful company Danfoss is today.

We then headed to the Danfoss owned Science Park, which has been around for over 10 years helping to encourage children and young people to engage in science, technology and entrepreneurship.

After some lovely food and drinks we made the last journey of the trip, south to Hamburg in Germany, before flying home. It was a fantastic trip, we were really well looked after and the whole experience was really incredible from start to finish. When you work with products every day, it’s really interesting to see what they do behind the scenes to manufacture and distribute them. It was a side to the industry I definitely wouldn’t have had the chance to learn about without the Heating Installer Awards. I’ll be disappointed to pass on my crown in May, but I’m excited for the next winner who gets to go on the trip!

So if you want the chance to visit Denmark with Danfoss, make sure you enter the Heating Installer Awards. It was one of the highlights of my career so far and I have the awards and Danfoss to thank for that!

Heating Installer Awards – Privacy Notice

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At the Heating Installer Awards, we are committed to maintaining the trust and confidence of visitors to our website, subscribers to our e-newsletters and people who enter the awards.

This notice explains how we use any data we collect about you, the limited conditions under which we may disclose it to others, and how we keep it secure.

Who we are

The Heating Installer Awards is an annual awards campaign run by Refresh Public Relations Limited (Company Number 7094330), trading as Refresh PR.  Refresh PR is a public relations agency providing business to business and consumer PR consultancy services to organisations nationwide.  Our registered office is Refresh PR C/O Lloyd Piggott, 2nd Floor, St George’s House, 56 Peter Street, Manchester, England, M2 3NQ.

How we collect information from you

We obtain information about you when you use our website, for example, when you register an entry to the competition, vote or sign-up to receive our e-newsletters.

The types of information we collect and how we use it

Google Analytics

When someone visits we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way which does not identify individuals. We do not make, and do not allow Google to make, any attempt to uncover the identities of those visiting our website.

Mailing Lists

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a few reasons: to contact you if we need to obtain or provide additional information about your award entry; to keep you updated about the awards; to check our records are correct; and to check that you’re happy and satisfied every now and then.

We use a third-party provider, MailChimp, to deliver our e-newsletter. We gather statistics around email open rates and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails, or by emailing

Award Entries

As part of registering an award entry on our website, we collect personal information. We use that information for a few reasons:

  • to contact you about your award entry
  • to verify appropriate trade body membership for gas installations
  • to invite you to join the Heating Installer Awards social media accounts and to tag winners in our social media posts
  • to update you on information about the awards
  • to update you on information about the award’s sponsors and their products and services
  • to check our records are right and to check every now and then that you’re happy and satisfied

We anonymise your entry when it is presented to the award’s judging panel. The only information shared with the judging panel is your gas safety number and membership of any trade bodies.  We do not share any other personal information with the award’s sponsors or any other businesses or organisations.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing

How we keep your information secure

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we protect online.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to

Changes to this Privacy Notice

We keep our privacy notice under regular review and any updates are posted on this website. The notice was last updated on 16 May 2018.

Any questions regarding this notice or our privacy practices should be sent by email to or by writing to Refresh PR, 3E Tariff Street, Manchester, M1 2FF. Alternatively, you can telephone 0161 871 1188.

EU Study Show Energy Saving Potential of Thermostatic Radiator Valves

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A new report from the European Building Automation Controls Association (eu.bac) shows that energy costs for millions of households across the EU (including the UK) could be reduced significantly by upgrading heating systems with basic thermostatic radiator valves (TRV).  Heating controls manufacturer, Danfoss, believes the new report provides compelling evidence for installing TRVs as an upgrade for existing heating systems as well as in new build properties.

Eu.bac prepared a detailed country-by-country analysis based on data from the European Environment Agency on energy use and heating costs in EU homes. The study estimates that about 500 million uncontrolled valves are still mounted on radiators in homes across the EU, wasting energy and money year after year.

An uncontrolled radiator valve runs non-stop, even when the room has become warm. A TRV can be set to heat a room to the required setting. Once the room temperature reaches that setting, the valve turns the radiator off. When the room temperature drops again, the TRV turns the radiator back on. “Fitting this kind of thermostatic radiator control means homes can be kept comfortably – and affordably – warm,” explains Gareth Ash, Marketing and Technical Manager at Danfoss.

The study concludes that EU citizens would save a staggering €12 billion annually and reduce CO2 emissions by about 24 million tonnes if all of the 500 million radiators with uncontrolled valves in the EU were upgraded with TRVs. The estimate is based on an average energy saving of 18 % when installing a TRV, a conservative figure that could turn out to be significantly higher.

The eu.bac study found that the typical cost of installing TRVs would be paid pack in energy savings in just two years. “And if you compare this to the 20 year minimum lifetime of a high quality Danfoss TRV, for example, the potential savings once installed are huge,” claims Gareth Ash.

Summing up, he says: ” Easy to install, TRVs are a cost-effective way to achieve better control of your home heating and energy costs. Given the proven benefits, and since the purchase price of these high efficiency valves can be similar to uncontrolled valves, it seems obvious that every radiator should be fitted with a TRV.”

Danfoss is a leading manufacturer of world-class heating products for the residential and commercial markets, with factories throughout Europe, including in the UK and Denmark. Products range from domestic heating controls such as programmers, thermostats and TRVs to balancing valves, pressure and flow controllers, heat exchangers and energy meters for district and commercial heating applications. The company’s extensive product range is supplied through a national network of stockists. A comprehensive range of customer support services is also available, including installer training courses, CPD seminars and the Danfoss Assist mobile website at For more information visit

Why HIA is good for you and your company

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The Heating Installer Awards looks to recognise the achievement of plumbers and installers who deliver excellent customer service on a daily basis. So if this sounds like you, why wouldn’t it be a great idea to enter? Everyone deserves to be acknowledged for the great work they do within the industry.
Here are a few reasons why we believe the HIA is good for you, and your company:

1. Awareness – By taking part in the awards, your business will be recognised for its excellent work. We want to help promote those who go above and beyond for their customers every day, and help you secure more business in the process, so we use Twitter and your local press to do so! The awards will help you stand out from the crowd.

2. Acknowledgment – Everybody wants to feel acknowledged for the work they do. The HIA can help those who are nominated to feel proud of what they deliver every day. Moreover if you know an installer that deserves some praise, you can always nominate them.

Which leads us on to…

3. Recognition – Being recognised for the work you do immediately helps increase your confidence and self-belief, which is why we also encourage your customers to enter on your behalf. We want all installers who produce excellent work for their customers to be confident in the work they do, and we know you don’t always have the time to fill in entry forms. So let the customers know it’s happening, and you might just get a nice surprise!

4. Marketing – Regional winners of the award receive a tailored marketing plan that will not only help secure votes to see you crowned regional and national winner of the awards, but will help promote your business to the public too. Just another way of us helping you make more money!

5. Community – One aim of the Heating Installer Awards is to bring together the installer family, and help develop a sense of community amongst installers. Whether it be chatting on Twitter, or encouraging installers to nominate one another for the awards, we’re always there to offer a helping hand.

Last year’s winner Peter Booth said: “Throughout the course of my career, and especially since winning the competition last year, I have spent a lot of my personal time trying to unite the champions of the industry. The Heating Installer Awards is a great way to acknowledge this hard work and whilst I won’t be happy to give up my crown, other installers deserve the recognition I’ve enjoyed since last year’s competition.”

Remember, entries for this year’s awards are only open until the end of February. Get nominating!