To the Busy Man in the Van

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Danfoss is on a mission to make installer life easier on September 2nd, Danfoss launches a dedicated website designed to make life easier for busy heating professionals. Installer Life is an easier route for installers to solve any queries when out on a job, and at the end of a working day, online games and fun puzzles will help them de-stress.

The first version of the website will be released in September 2019, and we are inviting all installers to give it a try and see what a difference it can make when choosing and fitting Danfoss domestic heating controls. As well as being a go-to online product resource, the new web site features training modules and helpful YouTube videos as well as puzzles and competitions for installers to enjoy during their downtime. Specially designed by Danfoss to make life easier for busy heating professionals, Installer Life can be accessed anytime, anywhere using a smartphone, tablet or desktop computer.

Always at your fingertips

“Installer Life is an exciting new concept in digital customer support,” explains Gareth Ash, Marketing & Technical Support Manager: “We have applied our extensive knowledge of working with domestic installers over many years to create an online encyclopaedia featuring selected residential Danfoss offerings,” he says. “With just a few clicks, installers can find the latest product data sheets, online training, links to our helpful ‘How To’ videos on YouTube and much more.”

The website also includes a new Product Finder tool with product comparison tables covering a selected range of residential Danfoss products from programmable room thermostats to thermostatic radiator valves, to burner and floor heating components. “Finding the right product information and support online can be surprisingly difficult. This tool is a new way of making product data available to installers and together with the installers we will ensure that the content evolves over time. The Product Finder shows individual products and models alongside their specific features and benefits. Being able to compare each offering at a glance makes it much easier for installers to choose the right product for their customers,” Gareth adds.

Start using it straight away

The Danfoss Installer Life website is already online in a preview version, and you can go online and sign up for the full release straight away. Summing up, Gareth says: “We know our customers are busy people who need information fast and without fuss. Installer Life is all about meeting that need with useful information, and online games to help installers de-stress at the end of a working day.”

For more information visit and enjoy the new video featuring real-life installers in the leading roles.

The winner of the Heating Installer Awards 2019 is…

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Following hundreds of entries, a judging day where a panel of industry experts whittled down the entries, a peer-reviewed technical challenge and a huge public vote, the winner of the Heating Installer Awards 2019 has been decided.

Tony Dumble of Unequaled Heating was announced as the national winner during a presentation at industry trade show, Installer2019, on 8th May 2019. Representing the South East, Tony impressed the judges and the public with flawless craftsmanship, smart problem-solving and high attention to detail. Tony was closely followed by the national runner up, Grant Gundelfinger of Mayfly Group Ltd from Yorkshire.

Sponsored by Danfoss, Geberit, Glow-worm, Polypipe and Stelrad, and supported by media partner Installer Magazine, the annual awards scheme celebrates the achievements and raises the credibility of plumbers and heating installers who deliver top quality work and excellent customer service on a daily basis, showcasing the superstars of the industry who often go unnoticed. In addition to industry-wide recognition, Tony scooped amazing prizes at both the national and regional stages of the competition, including an Apple watch, a Dash Cam and a money-can’t-buy trip to the Danfoss HQ in Denmark. Previous winners have also noted a significant increase in business after their award win, meaning that Tony can now look forward to a busy few months.

Speaking of his accomplishment, Tony said: “It has been a tough competition this year and I’m absolutely over the moon to have won. There is so much out there now, so much good quality work, so to be recognised for mine is fantastic. I’ve been chatting to some of my colleagues about the Danfoss trip and that’s a prize I’m definitely looking forward to.”

Runner up, Grant Gundelfinger said: “I’m chuffed to have won for Yorkshire, I’m still blown away by that so to now be runner up in the UK is brilliant. It’s hard to express what it means, when you’re up against such professionals it’s really an honour to get this recognition. To be announced as the runner up really gives me the confidence to say yes, I belong.”

The Heating Installer Awards 2020 will open for entries later this year with exciting developments set to be announced soon. For further information and to register interest for next year’s awards, please visit, follow us on Twitter @HIAwards, Instagram @heatinginstallerawards and Facebook @HeatingInstallerAwards, and keep an eye on the hash tag #TurnUpTheHeat.


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Following an intense judging day which saw the best talent within the plumbing and heating industry shortlisted to just 11 outstanding installers, the regional winners of the industry famous Heating Installer Awards have been revealed for 2019.

The standard of entries this year was higher than ever before but after hours of tough deliberations, the regional winners can be announced as:

  • North West – Andrew Beatty, Greenfields Heat & Power Ltd
  • North East – Jason Enright, Enright Environmental Ltd
  • Yorkshire – Grant Gundelfinger, Mayfly Group Ltd
  • South West – Marc Smith, GHS
  • South East – Tony Dumble, Unequaled Heating
  • Scotland – Stuart Sugden, Sugplumb Ltd
  • Wales – Steven Calvert, S Calvert Plumbing & Heating
  • East of England – Mark Partridge, Bright Green Renewables Ltd
  • Northern Ireland – Ian Steenson, ALL IN ONE Plumbing Service
  • East Midlands – Glen Wakeling, Heatspec (East Midlands) Ltd
  • West Midlands – Craig Shaw, Precise Plumbing Services

These 11 regional winners will now go through to the final stage, which involves a peer-reviewed technical challenge and a public vote. The finalists scores for these combined with the judges scores will decide the national winner, who will be announced at Installer2019.

Representatives from the awards sponsors – Danfoss, Geberit, Glow-worm, Polypipe and Stelrad – as well as the media partner Installer magazine, reviewed the entries on exceptional service, logical reasoning and positive outcomes, at the judging day which was held at Glow-worm’s HQ in Belper. The panel was also joined by previous Heating Installer Awards winners Shaun Scott, Peter Booth and Dennis Hollingworth.

Each of the winners selected demonstrated a desire to go to great lengths in order to deliver incredible levels of service for their customers, using innovative solutions that improve the quality of life for people and businesses across the UK.

Commenting on the awards, last year’s winner Shaun Scott said: “It was brilliant to be involved in the judging day and read about the fantastic work that is being done across the industry by so many talented installers.

“I have loved being the Heating Installer Awards champion – it has had a real impact on my business, so I’m excited for all of this year’s regional finalists! I hope that everyone within our industry shows them all the support they deserve and helps them celebrate the great work they are doing.”

To show your support for the industry and vote for who you think deserves to be crowned the national winner of the Heating Installer Awards 2019, visit here where you can also find out more about all of the regional winners. Voting closes on 24th April 2019.


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Stelrad’s LST range of safety radiators that ensure the casings of the radiators do not exceed 43 degrees C have been selected for a number of care and nursing home projects around the UK and Ireland, but the latest project to select these is something rather special.

Few buildings in the city of York are as iconic as the majestic Terry’s Chocolate Works Clock Tower and sitting adjacent to this now is one of the country’s leading luxury care homes, The Chocolate Works Care Village.  Once home to the directors of Terry’s, the beautifully restored former headquarters building now offers a comprehensive range of care options from fully supported luxury care apartments to residential, nursing and dementia care.  The £10 million restoration of this practically derelict, Grade II listed building was the brainchild of Springfield Healthcare Group CEO, Graeme Lee, whose vision of a luxury Care Village for the people of York and the surrounding area has become an awe-inspiring reality. When it is completely let it will provide a quality home for 102 elderly people in stunning surroundings.

The newly refurbished building features 124 Stelrad LST i Plus– Low Surface Temperature  radiators, to provide warmth in the residents’ rooms and in the common areas – the corridors and meeting rooms. The radiators were installed by the M&E contractors for the project, Wheatley Mechanical and Electrical from Garforth, near Leeds.

Low Surface Temperature radiators are designed to be installed in environments where safety concerns are paramount. It is common to see LST radiators in hospitals, nurseries, schools, retirement homes and care homes. LST radiators by design, are easy to keep clean and reduce potential injuries due to rounded corners and smooth finishes.

“This is an impressive project and we’re delighted to have our radiators selected for it,” says Stelrad Specification Manager for the region, Joel Cumberbatch. “Specifiers are increasingly taking a closer look at our range of LST products and deciding they offer the safety levels required when older people are living close to a heating system in their homes or meeting up in public areas. It clearly makes sense to limit the level of heat that can be touched by people in their vicinity and the carefully designed casings around the radiators limit the maximum heat they can come into contact with to no more than 43 degrees C – meeting the NHS Guidance for ‘safe hot water and surface temperature’. These radiators are also finished in antibacterial paint as standard, making them the number one choice for safety critical environments.”

Graeme Lee, Group CEO for Springfield Healthcare Group said: “Everything about the Chocolate Works Care Village is exceptional and that includes the heating system. It’s an older building with high ceilings a major feature of the design, so its vital that we are providing the right level of warmth and comfort for our residents. The Stelrad LST radiators offer this and the level of safety that is essential when older people are living in the property.”

More information about the Stelrad LST range can be obtained by visiting, whilst you can find out more about the Chocolate Works Care Village by going to


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This post is a little different as it comes from our 2018 winner, Shaun Scott. As part of his prize for winning the Heating Installer Awards 2018, Shaun was whisked off to Denmark by our sponsor, Danfoss. Here’s how he got on…

Ever since winning the Heating Installer Awards last year, I’ve been looking forward to the prize from Danfoss. The time finally came on 9th October, when I boarded a plane to Aarhus in North Denmark.

As soon as we landed we headed to Silkeborg to visit the Danfoss factory. At the factory we saw TRVs being produced and packed, ready to be distributed all around  the world! It was great to see the manufacturing process – it was an interesting side to plumbing that I would never have imagined witnessing! After leaving the factory we travelled south for a night in Nordborg, home of Danfoss’ headquarters.

The next morning we got up early and went to the Danfoss headquarters, where we were treated to a historical tour of the Danfoss museum. The museum is the original farm house of Danfoss founder Mads Clausen, who founded the company in 1933, in an office above his mum and dad’s house. It was amazing to see the transition from a family home to the successful company Danfoss is today.

We then headed to the Danfoss owned Science Park, which has been around for over 10 years helping to encourage children and young people to engage in science, technology and entrepreneurship.

After some lovely food and drinks we made the last journey of the trip, south to Hamburg in Germany, before flying home. It was a fantastic trip, we were really well looked after and the whole experience was really incredible from start to finish. When you work with products every day, it’s really interesting to see what they do behind the scenes to manufacture and distribute them. It was a side to the industry I definitely wouldn’t have had the chance to learn about without the Heating Installer Awards. I’ll be disappointed to pass on my crown in May, but I’m excited for the next winner who gets to go on the trip!

So if you want the chance to visit Denmark with Danfoss, make sure you enter the Heating Installer Awards. It was one of the highlights of my career so far and I have the awards and Danfoss to thank for that!

Heating Installer Awards – Privacy Notice

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At the Heating Installer Awards, we are committed to maintaining the trust and confidence of visitors to our website, subscribers to our e-newsletters and people who enter the awards.

This notice explains how we use any data we collect about you, the limited conditions under which we may disclose it to others, and how we keep it secure.

Who we are

The Heating Installer Awards is an annual awards campaign run by Refresh Public Relations Limited (Company Number 7094330), trading as Refresh PR.  Refresh PR is a public relations agency providing business to business and consumer PR consultancy services to organisations nationwide.  Our registered office is Refresh PR C/O Lloyd Piggott, 2nd Floor, St George’s House, 56 Peter Street, Manchester, England, M2 3NQ.

How we collect information from you

We obtain information about you when you use our website, for example, when you register an entry to the competition, vote or sign-up to receive our e-newsletters.

The types of information we collect and how we use it

Google Analytics

When someone visits we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way which does not identify individuals. We do not make, and do not allow Google to make, any attempt to uncover the identities of those visiting our website.

Mailing Lists

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a few reasons: to contact you if we need to obtain or provide additional information about your award entry; to keep you updated about the awards; to check our records are correct; and to check that you’re happy and satisfied every now and then.

We use a third-party provider, MailChimp, to deliver our e-newsletter. We gather statistics around email open rates and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails, or by emailing

Award Entries

As part of registering an award entry on our website, we collect personal information. We use that information for a few reasons:

  • to contact you about your award entry
  • to verify appropriate trade body membership for gas installations
  • to invite you to join the Heating Installer Awards social media accounts and to tag winners in our social media posts
  • to update you on information about the awards
  • to update you on information about the award’s sponsors and their products and services
  • to check our records are right and to check every now and then that you’re happy and satisfied

We anonymise your entry when it is presented to the award’s judging panel. The only information shared with the judging panel is your gas safety number and membership of any trade bodies.  We do not share any other personal information with the award’s sponsors or any other businesses or organisations.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing

How we keep your information secure

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we protect online.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to

Changes to this Privacy Notice

We keep our privacy notice under regular review and any updates are posted on this website. The notice was last updated on 16 May 2018.

Any questions regarding this notice or our privacy practices should be sent by email to or by writing to Refresh PR, 3E Tariff Street, Manchester, M1 2FF. Alternatively, you can telephone 0161 871 1188.

EU Study Show Energy Saving Potential of Thermostatic Radiator Valves

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A new report from the European Building Automation Controls Association (eu.bac) shows that energy costs for millions of households across the EU (including the UK) could be reduced significantly by upgrading heating systems with basic thermostatic radiator valves (TRV).  Heating controls manufacturer, Danfoss, believes the new report provides compelling evidence for installing TRVs as an upgrade for existing heating systems as well as in new build properties.

Eu.bac prepared a detailed country-by-country analysis based on data from the European Environment Agency on energy use and heating costs in EU homes. The study estimates that about 500 million uncontrolled valves are still mounted on radiators in homes across the EU, wasting energy and money year after year.

An uncontrolled radiator valve runs non-stop, even when the room has become warm. A TRV can be set to heat a room to the required setting. Once the room temperature reaches that setting, the valve turns the radiator off. When the room temperature drops again, the TRV turns the radiator back on. “Fitting this kind of thermostatic radiator control means homes can be kept comfortably – and affordably – warm,” explains Gareth Ash, Marketing and Technical Manager at Danfoss.

The study concludes that EU citizens would save a staggering €12 billion annually and reduce CO2 emissions by about 24 million tonnes if all of the 500 million radiators with uncontrolled valves in the EU were upgraded with TRVs. The estimate is based on an average energy saving of 18 % when installing a TRV, a conservative figure that could turn out to be significantly higher.

The eu.bac study found that the typical cost of installing TRVs would be paid pack in energy savings in just two years. “And if you compare this to the 20 year minimum lifetime of a high quality Danfoss TRV, for example, the potential savings once installed are huge,” claims Gareth Ash.

Summing up, he says: ” Easy to install, TRVs are a cost-effective way to achieve better control of your home heating and energy costs. Given the proven benefits, and since the purchase price of these high efficiency valves can be similar to uncontrolled valves, it seems obvious that every radiator should be fitted with a TRV.”

Danfoss is a leading manufacturer of world-class heating products for the residential and commercial markets, with factories throughout Europe, including in the UK and Denmark. Products range from domestic heating controls such as programmers, thermostats and TRVs to balancing valves, pressure and flow controllers, heat exchangers and energy meters for district and commercial heating applications. The company’s extensive product range is supplied through a national network of stockists. A comprehensive range of customer support services is also available, including installer training courses, CPD seminars and the Danfoss Assist mobile website at For more information visit

Why HIA is good for you and your company

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The Heating Installer Awards looks to recognise the achievement of plumbers and installers who deliver excellent customer service on a daily basis. So if this sounds like you, why wouldn’t it be a great idea to enter? Everyone deserves to be acknowledged for the great work they do within the industry.
Here are a few reasons why we believe the HIA is good for you, and your company:

1. Awareness – By taking part in the awards, your business will be recognised for its excellent work. We want to help promote those who go above and beyond for their customers every day, and help you secure more business in the process, so we use Twitter and your local press to do so! The awards will help you stand out from the crowd.

2. Acknowledgment – Everybody wants to feel acknowledged for the work they do. The HIA can help those who are nominated to feel proud of what they deliver every day. Moreover if you know an installer that deserves some praise, you can always nominate them.

Which leads us on to…

3. Recognition – Being recognised for the work you do immediately helps increase your confidence and self-belief, which is why we also encourage your customers to enter on your behalf. We want all installers who produce excellent work for their customers to be confident in the work they do, and we know you don’t always have the time to fill in entry forms. So let the customers know it’s happening, and you might just get a nice surprise!

4. Marketing – Regional winners of the award receive a tailored marketing plan that will not only help secure votes to see you crowned regional and national winner of the awards, but will help promote your business to the public too. Just another way of us helping you make more money!

5. Community – One aim of the Heating Installer Awards is to bring together the installer family, and help develop a sense of community amongst installers. Whether it be chatting on Twitter, or encouraging installers to nominate one another for the awards, we’re always there to offer a helping hand.

Last year’s winner Peter Booth said: “Throughout the course of my career, and especially since winning the competition last year, I have spent a lot of my personal time trying to unite the champions of the industry. The Heating Installer Awards is a great way to acknowledge this hard work and whilst I won’t be happy to give up my crown, other installers deserve the recognition I’ve enjoyed since last year’s competition.”

Remember, entries for this year’s awards are only open until the end of February. Get nominating!